Customer: The Jiwasraya Case Is The Result Of The Weak Supervision Of The Ministry Of BUMN And The Ministry Of Finance

Illustration. (Didi Kurniawan / VOI)

JAKARTA - Customer victims of PT Asuransi Jiwasraya (Persero) have asked the Financial Services Authority (OJK) and the channeling agent bank to also be responsible for resolving the problem of default on the Jiwasraya saving plan insurance.

One of the Jiwasraya victim's customers, Roganda Manulang, said that the appearance of the Jiwasraya Saving Plan product was inseparable from the OJK's responsibility as the licensing authority as well as the supervisor.

"We hold the OJK accountable for solving the Jiwasraya case by prioritizing the interests of the victims who depend on OJK's credibility in granting permits and conducting surveillance," he said, in a virtual press conference, Monday, December 14.

Roganda said that the Jiwasraya default case was a pure mismanagement of the company and weak supervision from the government, in this case the Ministry of BUMN as the proxy and the Ministry of Finance as the controlling shareholder, and OJK as the regulator.

"There is not the slightest mistake of Jiwasraya customers, including Jiwasraya Saving Plan customers. Why do customers have to receive a haircut, while those who do not carry out their functions and roles do not receive a paycut," he explained.

Meanwhile, another customer, Kerman also questioned the role of OJK as a regulator. This is because, according to him, the authorities should have known about Jiwasraya's unhealthy financial condition at the time of issuing the Saving Plan product. However, regulators still provide product permits

"The point is we completely do not know whether the OJK or the government or Jiwasraya cheated. Or they (the bank) have their own data. There should be a moral responsibility because this product is sold by the bank. We will not buy the product if it is not offered," he said.

Not only that, Kerman explained that the purchase of this product was through a bank. Where they offer these Saving Plan products to customers through the bancassurance scheme. Therefore, the bank should be responsible for default cases that occur.

"We expect responsibility from the bank, because after all we buy from them. We are offered this product as an insurance product from a healthy insurance BUMN. Not from a sick insurance BUMN," said Kerman.

South Korean customer Lee Kang Hyun revealed that the OJK should be able to check and confirm with banks or insurance companies if the customer is harmed.

"Because when bancassurance is selling the product, it should be explained in full. Then what if there is a loss? How will the accountability be explained one by one to the customer," he said.

Lee said, in the context of this problem, the OJK institution in South Korea has also sent a letter to the OJK in Indonesia both institutionally and through the South Korean embassy in Indonesia. However, according to him there was never a reply.