JAKARTA - PT Kereta Api Indonesia (Persero) Daop 1 Jakarta said that the unpleasant incident that occurred between prospective passengers and counter officers at Gambir Station was just a misunderstanding. In fact, passengers have carried out the third stage of the booster vaccine but are not recorded in the PeduliLindung application.
"So indeed this passenger is already a booster, but the PeduliLindung application has not recorded the third booster. Automatically the system (seems to be) the second vaccine," said Head of Public Relations of PT KAI Daop 1, Eva Chairunisa when contacted by VOI, Thursday, October 27.
Then the train passengers who had a dispute with the counter officers finally returned to Gambir Station to undergo mediation.
During the meeting, the train passenger explained that he had participated in the third phase of the vaccine to PT KAI.
"Earlier (during mediation) he had also brought evidence of the third booster, manual evidence," Eva explained.
The dispute case has been clarified. The passenger came to Gambir Station to apologize for his actions in dousing the officer with Oden's mouth.
"Officers also forgive each other. So we have finished at Gambir Station the meeting earlier," he said.
As is known, the dispute began when a prospective passenger who would use the Argo Parahyangan train to Bandung could not continue the boarding process and was not allowed to board the train because it had not completed the requirements for the third vaccine (booster).
When going through the examination process, based on a registered system, the person concerned has not been able to carry out the third vaccine and cannot show other files such as a certificate from a government hospital if it cannot be vaccinated for medical reasons.
After being explained, the officer asked the passenger to immediately cancel the ticket considering the limited time for the ticket cancellation mechanism can only be done no later than 30 minutes before the train departs.
However, at the cancellation counter, officers again explained the mechanism for cancellation properly according to the SOP. Suddenly the prospective passenger deliberately doused the officer with soupy food. After committing the act, the passenger immediately left.
KAI Daop 1 Jakarta emphasized that completeness of vaccine data is one of the main requirements that must be met by prospective service users. He said officers would check tickets before prospective users board the train.
Currently, the ticket checking system has been integrated with the care to protect application, so that prospective users who have not been vaccinated according to the provisions will not be allowed to travel in trains and will be asked to carry out the ticket cancellation process.
The vaccine requirements have been implemented since August 30, 2022, according to the Covid-19 Task Force circular letter number 24 of 2022 and the Ministry of Transportation Number 84 of 2022 that every prospective user aged 18 years and over must have a third or booster dose of vaccine, while prospective users aged 6 to 17 years must have carried out the second dose of vaccine.
If there is a medical reason for not being able to vaccinate, it is mandatory to include a doctor's certificate from a government hospital.
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