Increasingly, There Are Many Residents Who Are 'Curhat' To The City Hall Complaints Table In DKI

Photo of Diah Ayu Wardani/VOI

JAKARTA - The DKI Jakarta Provincial Government noted that 83 residents had complained about the problem to the complaint desk service at the DKI Jakarta City Hall for the last three days from Tuesday, October 18 to Thursday, October 20, 2022.

Head of the DKI Jakarta Provincial Secretariat Government Bureau Andriansyah detailed the complaints that came in as many as 7 people on October 18, 22 people on October 19, and 54 people on October 20.

"The latest three-day development related to the reopening of the complaint post at the City Hall of the DKI Jakarta Provincial Government, for approximately 83 people. Today there are still many people who come to provide reports and complaints," said Andriansyah at DKI Jakarta City Hall, Friday, October 21.

The problems complained on the complaint desk are quite diverse, ranging from extortion, social assistance, land, clean water services, to requests for improving the quality of public services.

Then, at online-based complaint services in the JAKI application, the DKI Provincial Government receives an average of 100 complaints in one day.

Furthermore, Andrianysah said that his party had conducted a survey regarding the level of satisfaction of public services, both through applications and direct complaints at DKI City Hall and mayor's offices to urban villages.

As a result, more Jakarta residents chose to directly complain about the problem to the DKI Provincial Government.

"Because they really want to be heard directly and heard directly by their complaints and aspirations to officers, officials, be it officials, including those at the village, sub-district and provincial levels themselves," explained Andriansyah.

For information, in the past, tables and chairs as complaints services for residents were applied in the Ahok era when he served as Governor of DKI Jakarta replacing Joko Widodo (Jokowi) who became president.

When Jokowi became Governor of DKI, residents' complaints to the DKI Provincial Government were made via text message. The mechanism by activating a number of mobile numbers began in September 2014. Ahok as Jokowi's representative in DKI at that time also initiated a team to respond to complaints from residents named Public Opinion Response.

When Jokowi officially became head of state, Ahok changed the complaint mechanism by presenting a table and chairs on the terrace of the DKI City Hall. Residents can immediately release their complaints complaining at the table by visiting City Hall.

When Anies Baswedan served as Governor of DKI, the tables and seats of the complaint were removed on the grounds that residents could complain at the kelurahan office to the sub-district. Residents can also complain online through the JAKI application.

Now, the Acting Governor of DKI Jakarta, Heru Budi Hartono, has again opened a complaint desk on the pavilion terrace of City Hall, right in front of his office. The complaint desk is open every Monday to Friday from 07.30 to 08.30 WIB.