Yesterday, Electricity Disruption In Jakarta, Today PLN Website Error

Illustration. (Photo: PLN)

JAKARTA - Electricity in a number of areas in Jakarta and its surrounding areas was reported to have gone out on Sunday, afternoon. Heavy rain accompanied by lightning caused a number of 500 KV Extra High Voltage Airways (SUTET) to experience disruption. Now, the official PLN website cannot be accessed or is experiencing problems (errors).

At 09.00 WIB, VOI tried to access the www.pln.co.id page to find information about free electricity token assistance, but the page changed to www.portal.pln.co.id and did not display any information, aka an error. Until this news was written, the www.pln.co.id page was still inaccessible.

In fact, this site is an access for customers of the 450 volt ampere (VA) and 900 VA subsidized power categories to get subsidized electricity. As is known, during the pandemic the government decided to extend electricity cost relief assistance until December 2020.

VOI has tried to confirm the problematic PLN official website. However, until this news was written there had not been any response from PLN.

Even though the PLN website has problems, customers can still enjoy the free electricity subsidies in November by other ways, namely registering themselves through the official PLN WhatsApp application.

As is well known, the government provides 450 VA customers for free electricity in full, while customers with 900 VA power get a 50 percent discount. The extension of the stimulus due to COVID-19 was also announced via the PLN Instagram with the pln_id account.

"For postpaid customers, free or discounted electricity will automatically be given to the postpaid electricity bill. For prepaid customers, free electricity tokens are the highest monthly usage of the last 3 months," PLN said through the company's Instagram, as quoted Monday, November 2.

How to get a COVID-19 stimulus electricity token, namely:

WhatsApp

PLN uses the WhatsApp service to make it easier for customers to get electricity tokens by:

1. Open the WhatsApp application.

2. Chat WhatsApp to 08122-123-123, follow the instructions, one of which is to enter the customer ID.

3. A free token will appear

4. Customers only need to enter the free token into the meter in accordance with the Customer ID.

PLN Official Website

1. Open the address www.pln.co.id then select the Stimulus COVID-19 menu. Then choose based on the payment of electricity in each house (free tokens or discounts).

2. Enter the customer ID or meter number.

3. Then Free Tokens will be displayed on the screen.

4. Customers only need to enter the Free Token into the meter in accordance with the customer ID.

The following is a list of customer groups who get relief and the duration of time:

1. The 450 VA household class, free of charge or token, is given from the July to December 2020 account.

2. The subsidized 900 VA household group will be given a discount of 50 percent of the bill or token from the July to December 2020 account.

In addition to subsidized 450 and 900 VA customers, the government has also expanded electricity billing incentives for the social, business and industrial segments.

This program is provided by the government for:

1. Exemption from the application of the Minimum Account provisions for customers whose electricity consumption is below the Minimum Account provisions (40 hours on) is applied to:

Customers in the Social Class have power of 1,300 VA and above (S2 / 1,300 VA to S-3 /> 200 kVA).

Customers for Business Class with power 1,300 VA and above (B1 / 1,300 VA to B-3 /> 200 kVA).

Customers for Industrial Class with power 1,300 VA and above (I-1 / 1,300 VA to I-4 / 30,000 kVA and above).

2. Exemption from applying the Minimum Hours of Operation for Special Service Class customers in accordance with the Power Purchase Agreement Letter (SPJBTL).

3. Fee Waiver, is applied to:

Customers for the Social Class with the power of 220 VA and 900 VA (S-1/220 VA, S-2/450 VA, S-2/900 VA).

900 VA (B-1/900 VA) power customers.

900 VA (1-1 / 900 VA) power industry customers.

Through this electricity tariff stimulus, customers only need to pay according to real usage. Meanwhile, the difference between the Minimum Account or Minimum Hours of Operation against the actual usage account and the cost of expenses is the stimulus paid by the government.

This stimulus is valid from the July, August, September, October, November, and December 2020 accounts

For your information, PLN has ensured that this stimulus will not interfere with PLN's finances. This is because every stimulus provided will be replaced by the government through a compensation mechanism, such as the stimulus that has been given to subsidized 450 VA and 900 VA household customers as well as industries and small businesses with 450 VA power.