JAKARTA - The government provides a hotline that the public can contact if they are tested positive for COVID-19 but have not received free telemedicine services from the Ministry of Health.
A spokesperson for Vaccination of the Ministry of Health, Siti Nadia Tarmizi, said that the public can contact the Indonesian Ministry of Health's WhatsApp at number 081110500567. In addition, there is a call center service at number 119 ext. 9 and email to [email protected].
If you haven't got WhatsApp, the public can access isoman.kemkes.go.id/panduan.
"For telemedicine users who do not receive WhatsApp from the Ministry of Health, they can confirm it on the isoman.kemkes.go.id/panduan page. The public can enter their Population Identification Number (NIK) into the page to proceed to the next submission stage", Nadia said as quoted by Antara from her written statement, Saturday, February 19.
Nadia said this free telemedicine service could be accessed for people who carried out PCR and antigen tests at laboratories affiliated with the Ministry of Health.
In addition, they must be over 18 years of age and domiciled in the Greater Jakarta, Karawang, Bandung, Greater Semarang, Greater Surakarta, Yogyakarta City, Greater Surabaya, Greater Malang, Denpasar City and Nusa Dua areas.
"After the second week of February this service was extended to major cities in Java-Bali, the Ministry of Health from February 19, 2022, will also expand telemedicine services to major cities in Sumatra, Kalimantan, and Sulawesi. Telemedicine services continue to be improved and expanded to help people who are self-isolating to obtain adequate medical facilities so that they do not need to be hospitalized", she said.
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Nadia explained that currently, the telemedicine facilities provided by the Ministry of Health have served 158,075 positive COVID-19 patients without symptoms or with mild symptoms. This figure is based on data as of February 14 last.
"Of this number, 136,028 patients have received consultation services and received electronic prescriptions. After that, 129,100 drug prescriptions have been sent to patients' homes, and 85 percent of them have received H+1 drugs since they were ordered", she said.
People who have consulted with health workers online and carried out the free drug redemption process from the Ministry of Health, just have to wait for the drug package to come to their house.
"We continue to improve telemedicine services so that drug packages reach patients even faster", she concluded
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