JAKARTA - When faced with the choice of improving services or adding facilities, for the Managing Director of Pindad Medika Utama (PMU), Hadi Filino Gunarto, it is not an easy choice. However, the choice ultimately fell on efforts to improve service to patients. For him, excellent service to patients is the main thing. He and his staff innovated in service by adopting technology. As a result, patients are satisfied and receive appreciation from outside parties. This is the complete conversation with the VOI team.
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