Based On The Research Results Of Many Young People Treating With Telehealth, Why?

Telehealth (Pexels/Kaboompics)

JAKARTA - Many young people in Indonesia choose to seek treatment using telehealth applications rather than coming directly to health services. This was revealed through recent research conducted by Lokadata. Young people we surveyed, 69 percent of them used telehealth and more than one application, said Chief Data Officer, Suwandi Ahmad, during the GDP Venture Power Lunch event in Senayan, Jakarta, on Wednesday, January 22, 2025. The results of the research found that the reason young people chose to seek treatment with telehealth was because it was considered more practical. They didn't need to waste much time consulting directly to health services, including having to queue to buy drugs. Initially we suspected this was a generation of magerans (movable). But it turned out that the most important reason for them was practicality. So imagining time investment between 4 to 6 hours for one consultation to health service is quite time-consuming. That includes queuing drugs and so on,'' it is clear. As is known, in telehealth applications, users don't have to spend time queuing to consult with doctors. The use of telehealth applications also makes users save on transportation costs, with drug delivery services, so that users only wait at home. Nevertheless, the use of telehealth also raises concerns among young people, which makes them have to sort out applications and use more than one application. Starting from the problem of communication with doctors provided to concerns about data leakage.

"There were some respondents we interviewed, they felt like they were chatting with robots, like chatting with AI," he said. "So they feel that even though the diagnosis is okay, how come it's not convincing because they use language like copying from quite common references," he continued. Therefore, Suwandi suggested that the telehealth party further emphasize the guarantee of their application user data. He also suggested that doctors in telehealth be emphasized to communicate and provide better diagnosis in the future to maintain user confidence.