JAKARTA - Lalamove, a leading on-demand delivery and travel platform, strengthens protection for users and partners through a strategic collaboration with PT Asuransi Tokio Marine Indonesia (TMI) and PT Mitra Jasa Pratama (Qoala). This initiative provides safety assurance for driver partners while carrying out delivery and pick-up duties, while providing a sense of security for users through protection from various risks that can occur during the journey.
Through this cooperation, Lalamove presents Group Personal Accident protection which covers various risks during travel and delivery, which can be claimed by driver partners while carrying out orders and Lalamove Ride service users. The benefits of protection include accidents that require medical assistance to cause death, with a coverage value of up to IDR 50,000,000. In addition, protection also includes compensation for death due to accidents, permanent disability, and reimbursement of medical expenses according to the terms of the applicable policy.
Andito B Prakoso, Managing Director of Lalamove Indonesia said, "As the need for delivery and mobility services increases, we understand that users and driver partners today not only expect speed and convenience, but also greater security when using digital platforms. We see that protection during travel and delivery has become an increasingly important need for the entire ecosystem. Through this collaboration, Lalamove strengthens support for driver partners and users by providing a reliable and relevant protection system, while continuing to build a safer and more trusted platform experience for all. "
According to data from the National Police Traffic Directorate in 2025, the traffic accident rate in Indonesia reached 141,608 cases, with two-wheeled vehicles dominating up to 68-72% of national cases. Working as an online driver has a high risk due to factors such as long working hours on the road, and exposure to heavy traffic. This makes personal accident insurance an important reason for financial and health protection.
Lalamove chose PT Asuransi Tokio Marine Indonesia as a partner because the products offered were considered the most suitable for the needs of technology companies that prioritize the speed, security, and efficiency of services. In line with this, PT Asuransi Tokio Marine Indonesia considers this collaboration as a joint step in presenting protection solutions that are increasingly relevant to the needs of the community, especially in digital platform-based travel and delivery activities.
Heryudi, Chief Distribution Officer of PT Asuransi Tokio Marine Indonesia said, "Together with Qoala and Lalamove, we present PA Partner Insurance as a form of protection designed to provide peace of mind for the entire Lalamove ecosystem in Indonesia. This cooperation includes two main coverage, namely protection for Lalamove Driver Partners and Lalamove Passengers, as well as protection for Lalamove Delivery Driver Partners. This collaboration responds to the need for protection solutions that are relevant to travel and delivery activities that take place through the Lalamove platform, as well as reflecting a shared commitment to providing services that are closer to the needs of everyday users. "
Meanwhile, PT Mitra Jasa Pratama (Qoala) acts as an insurance broker that ensures the claim process runs quickly, transparently, and technology-based. Qoala also emphasizes that this collaboration can strengthen its role in providing protection solutions while supporting the development of the on-demand logistics and ride-hailing sectors, by providing protection that gives a sense of security for the entire Lalamove ecosystem in Indonesia.
Ian Ramelan, President Director of PT Mitra Jasa Pratama (Qoala) said, "Through collaboration with Tokio Marine and Lalamove, Qoala emphasizes its role as a trusted insurance broker in providing relevant Group Personal Accident protection for driver and passenger partners. Supported by technology, we ensure a fast and transparent claims process, so that this protection not only provides financial protection for partners in the field, but also increases user safety and trust in every mobility activity. "
In the future, this collaboration is expected to further strengthen the standards of security and quality of Lalamove's services in Indonesia, as well as provide added value for driver and user partners. This initiative is also a sustainable step in building a logistics and mobility ecosystem that prioritizes safety, professionalism, and trust.
The English, Chinese, Japanese, Arabic, and French versions are automatically generated by the AI. So there may still be inaccuracies in translating, please always see Indonesian as our main language. (system supported by DigitalSiber.id)
