BNI Relocates Internet Banking to wondr by BNI and BNIdirect Starting May 4, 2026

BNI (Photo: Antara)

JAKARTA - PT Bank Negara Indonesia (Persero) Tbk or BNI will completely close the BNI Internet Banking service on May 4, 2026 as part of the company's digital transformation strategy. Customers will be transferred to the latest digital platform, namely wondr by BNI for retail and BNIdirect Bisnis for business and corporate transaction needs.

BNI Corporate Secretary Okki Rushartomo said this step was taken to provide more integrated, secure banking services, and in line with the development of customer needs that increasingly rely on digital services.

"This transformation is part of BNI's commitment to provide digital services that are safer, faster, and more relevant to the needs of today's customers. We ensure that the transfer process runs smoothly and continues to prioritize customer transaction convenience and security," said Okki in a written statement, Monday, April 6.

He continued, the closure of Internet Banking services was carried out gradually. Starting April 21, 2026, BNI will restrict access to some customers, before finally stopping the service completely on May 4, 2026.

BNI urges customers to immediately migrate by downloading and activating the wondr by BNI application through the Play Store and App Store so that they can still access digital banking services without interruption.

Meanwhile, for customers who use a current account as a source of transaction funds, BNI provides an alternative through the BNIdirect Bisnis service which is designed to support the needs of business transactions more comprehensively.

During the transition period, BNI ensures full support through various service channels, ranging from call centers, branch offices, to official information channels. The company also emphasizes that all customer data and transaction histories remain safe in accordance with applicable banking security standards.

"BNI provides various channels of assistance so that the onboarding process of wondr by BNI and BNIdirect Bisnis can run smoothly without disrupting customer transaction activities," added Okki.

For more information, customers can visit the official BNI website at bni.id/penutupanibank or contact BNI Call at 150004 and access information from BNI's official social media accounts.