Bank Mandiri Introduces Livin’ Call Free of Data via Livin’ by Mandiri

Photo: Bank Mandiri

JAKARTA - Bank Mandiri again emphasizes its commitment to providing services that are increasingly easy, fast, and responsive to customers. In line with the spirit of Serving with Full Heart, this gold ribbon logo bank provides free pulsa call center access through the Livin' Call feature available in the Livin' by Mandiri application, as part of strengthening services in the company's digital ecosystem.

Through this feature, customers who need information or assistance related to Bank Mandiri's banking services can connect directly with the call center only through the Livin' by Mandiri application without incurring any pulsa costs. This service is available 24 hours a day for 7 days so that it can support customer needs in various situations.

Livin’ Call feature can also be accessed from abroad without international direct dialing (SLI) charges. This allows customers to stay connected with the bank without additional charges when abroad.

On the technology side, this platform has also been updated with the integration of artificial intelligence (AI) capabilities and presents straight-through verification to strengthen secured services for customers as well as provide more comprehensive and complete services. This optimization presents instant services, optimal response time, reliable accessibility, and solutions in and solving customer needs.

Bank Mandiri Operations Director Timothy Utama said that the presence of Livin' Call is part of the company's steps to strengthen the quality of customer service end-to-end through an integrated platform. This initiative is carried out through the development of an integrated platform that facilitates access to services in one channel.

"Through Livin' Call, we want to ensure that customers can access services more easily and efficiently in one integrated platform," said Timothy, in an official statement, Wednesday, April 1.

The Livin’ Call feature can be easily accessed by customers before logging in through the “Livin’ Call by Mandiri Free Credit” button in the upper right corner. In addition, this service can also be accessed by opening the Livin’ by Mandiri application, then selecting the “View All” menu in the Favorite Transactions section and pressing the Livin’ Call feature.

After connecting to the feature, customers can choose Indonesian or English, as well as the type of service needed, and will be immediately connected to a Bank Mandiri call center agent. This service provides a flexible banking experience with access to various channels that are oriented towards excellent service.

The strengthening of the Livin’ Call feature is in line with Livin’ by Mandiri’s role as the main channel for customer interaction in the company’s retail service ecosystem. As of February 2026, Livin’ by Mandiri has recorded more than 738.7 million transactions since the beginning of the year or grown by around 28% annually, in line with the increasing use of digital services by the public for various daily transaction needs.

Timothy added that this integrated digital ecosystem support allows for more responsive and measurable information delivery, as well as supporting consistency in service quality across the company's digital channels.

"With the digital service ecosystem that we continue to strengthen, Bank Mandiri wants to ensure that customer experience is more efficient and relevant to the increasingly dynamic transaction needs," concluded Timothy.