PT Perusahaan Listrik Negara (Persero) or PLN reported that it had sold 155.62 terawatt hour (TWh) throughout the first semester of 2025. This figure grew 6.51 TWh or 4.36 percent compared to the same period the previous year or year on year (yoy).

"The sale of consolidation until June 2025 is 155.62 TWh," said PLN President Director, Darmawan Prasodjo, quoted on Friday, November 21.

Darmawan said that the sales realization had also reached 97.91 percent of the Company's Work Plan and Budget (RKAP) targets. The positive sales performance was supported by various efforts by the company in encouraging intensification and extensification programs.

"Such as accelerating the connection of high-voltage consumer customers, as well as increasing the use of electricity through various thematic and innovative products," continued Darmawan.

He added, in an effort to improve performance, PLN makes improvements to digital services through the PLN Mobile super app. With this application, customers can more easily transact or make complaints about electricity problems.

The application allows customers to connect directly with PLN officers for reporting and handling disturbances because they are directly connected to the Virtual Command Center (VCC) and Mobile Technical Services (Yantek), so that the handling of disturbances can be done faster and more efficiently by PLN.

"So services that were previously divided, which were slowly consolidated and more responsive and much faster, so that customer satisfaction increased drastically," he said.

In addition, PLN also approaches by going directly to customers, both industry and household levels, to find out their needs and provide support so that customer businesses can develop so that it has an impact on increasing electricity consumption.

"So we shifted the approach, which was previously only technocratic, to become a technocratic competition. Currently we are directly visiting customers one by one, even households, and what can we help," said Darmawan.


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