Director Of KAI Evaluation Of Jabodebek LRT Performance, Focuses On Safety And Service Reliability

Jabodebek LRT (Photo: dock. LRT)

JAKARTA - President Director of PT Kereta Api Indonesia (Persero) or KAI Bobby Rasyidin conducted a strategic evaluation of the performance and services of the Jabodebek LRT. This step is part of the agenda of strengthening rail-based urban transportation systems.

Bobby emphasized that the safety of customers and operational reliability are KAI's top priorities in managing all services, including the Jabodebek LRT, which is currently the backbone of the Jabodetabek community's daily mobility.

All operational service and evacuation processes at the Jabodebek LRT are carried out according to standards by prioritizing customer safety. Our officers are trained to help evacuate quickly, directedly, and safely. This readiness ensures that every trip is carried out safely and reliably," Bobby said in an official statement, Tuesday, October 28.

Bobby said priority for the success of public transportation systems can be measured from the ability to maintain safety, improve service quality, and maintain customer confidence consistently.

Meanwhile, KAI Vice President Public Relations Anne Purba explained that the performance of the Jabodebek LRT has continued to show positive growth since operating on August 28, 2023. As of October 26, 2025, a total of 48,625,069 customers have used this service.

In the period January to October 26, 2025, continued Anne, the number of users reached 23,006,526 people, an increase of 39 percent compared to 16,503,087 people in the same period in 2024.

"This figure shows that the presence of the Jabodebek LRT is increasingly accepted by the public as the main mode of fast and integrated transportation," said Anne.

Anne said the average number of users is also stable at 104,055 customers per working day and 45,453 customers per weekend, indicating that the Jabodebek LRT has become a routine choice for urban communities in their activities and work.

"This trend shows that the Jabodebek LRT has become part of the daily life of Jabodetabek residents, both for work and recreation trips," explained Anne.

Anne said KAI will continue to improve service quality both on trains and in the station area. The entire series is now equipped with air conditioning, CCTV, priority seats, and special areas for wheelchairs with hooks.

At the station, customers can enjoy guitaring blocks for blind people, priority elevators and gates, free stop contacts, water stations, toilets, prayer rooms, to food and beverage tenant areas.

"Additional facilities such as free co-working space at Cawang Station and goods storage services at Halim Station are also provided to support customer convenience," he said.

In addition, the Jabodebek LRT is designed to be friendly for people with disabilities. The facilities include tactile blocks, braille letters on elevators, visual information screens, automatic announcement sounds, wheelchair users' gates, disabled toilets, elevators at all stations, and priority seats on trains.

"We want to ensure that all customers without exception, can experience an inclusive transportation experience," added Anne.

In terms of customer satisfaction, the Jabodebek LRT recorded an increase in the Customer Satisfaction Index (CSI) from 4.29 in Semester II 2024 to 4.63 in Semester I 2025.

The assessment includes aspects of the friendliness of officers, train cleaning and station, ease of payment system through QRIS, Multi Trip Card (KMT), and Electronic Money Card (KUE), as well as travel timeliness. These results reflect the effectiveness of continuous service improvement.