MyPertamina Aims For 16 Million Transactions By The End Of 2025, Active Users Continue To Grow

PT Pertamina Patra Niaga won the Indonesia Digital Experience of the Year Award in the Oil & Gas Company Category at the 2025 Asian Experience Awards. BETWEEN/HO-PT Pertamina Patra Niaga

JAKARTA - The transaction target using the MyPertamina application is to reach 16 million by the end of 2025. This was revealed by PT Pertamina Patra Niaga, PT Pertamina's commercial & trading subholding.

"With 6,800 gas stations throughout Indonesia that have been integrated, MyPertamina currently has 2.5 million monthly active users with a transaction potential of 16 million transactions by the end of 2025," said Pertamina Patra Niaga President Director Mars Ega Legowo Putra, quoted from ANTARA, Saturday, September 27.

According to Ega, throughout 2024, the number of unique users who exchanged points also increased by 36 percent, reflecting the high consumer loyalty in the use of the MyPertamina application.

"MyPertamina now presents more integrated, modern, and supporting consumer services to accelerate the digital transaction ecosystem in Indonesia," said Ega.

For the success of digital transformation through the MyPertamina application, Pertamina Patra Niaga won the Indonesia Digital Experience of the Year Award for the Oil & Gas Company Category at the 2025 Asian Experience Awards international event.

According to him, the award is proof that the digitization of Pertamina Patra Niaga is able to have a real impact on millions of consumers in Indonesia.

"We are committed to making MyPertamina an energy and mobility platform that is not only a payment application, but also a digital lifestyle solution for the community," explained Ega.

In the future, MyPertamina will be further developed as a complete, sustainable service ecosystem, and provide the best experience at every Pertamina service point.

"MyPertamina's application is currently developing with the nearest gas station search feature, digital payments, points loyalty, travel planning, to LPG bookings," he said.

In terms of loyalty, MyPertamina also continues to strengthen value proposition for customers.

Each transaction produces points that can be exchanged for various voucher prizes, merchandise, lottery with prizes and an increase in membership level.

In addition to energy, MyPertamina is now also expanding its services by accessing hotel bookings to airlines, forming a wider digital ecosystem for the community.

Ega added that in the future MyPertamina will continue to be developed not only in terms of features, but also the quality of service and consumer satisfaction.

"We see the trend of user satisfaction increasing from a score of 4.22 in 2023 to 4.29 in 2024. This figure shows that consumers are increasingly experiencing the real benefits of digital transformation that we are doing," he said.