BRI Records Digital Transaction Portion Reaches 99.1 Percent Of Total Transactions

BRI noted that the portion of digital banking services has dominated up to 99.1 percent (photo: Doc. BRI)

JAKARTA - PT Bank Rakyat Indonesia (Persero) Tbk or BRI noted that the portion of digital banking services has dominated up to 99.1 percent of BRI's total transactions and less than 1 percent of the remaining are transactions in conventional outlets.

BRI's Corporate Secretary, Dhanny, said that the optimization of e-channel networks and digital banking services is an important foundation in strengthening BRI's role as a major bank in Indonesia.

"All existing channels are the main choices of customers in transactions easily, quickly, and safely," he said, Saturday, September 27.

According to him, the acceleration of digitalization at BRI is also reflected in the dominance of digital transactions and the company's efforts to optimize all networks and digital banking channels owned.

Currently, he continued, BRI's digital banking ecosystem includes ATMs, CRM, BRILink, Internet Banking and BRImo super apps. The presence of these channels complements each other to provide equal access for the community both in urban areas and in remote villages.

As an illustration, at the end of June 2025 the number of BRI e-channels had reached 702 thousand units, consisting of 10,650 ATM units, 9,007 CRM units, and 682,370 merchants.

"This wide and scattered network ensures that customers can access various banking services ranging from withdrawals and cash deposits, transfers, bill payments, to shopping at partner merchants anytime and anywhere", explained Dhannny.

Furthermore, the expansion of services is also realized through Agent BRILink, which is now the backbone of financial inclusion at the village level. As of August 2025, the number of Agent BRILink reached more than 1 million agents spread across 66,691 villages, or the equivalent of 80.96 percent of the total villages in Indonesia.

On the other hand, the volume of transactions carried out through Agent BRILink has reached Rp1,145.22 trillion with a total of more than 734 million transactions in eight months in 2025.

Of all these channels, BRImo has also become an important pillar of BRI's digital transformation. It was noted that as of August 2025, BRImo users grew 20.35 percent YoY to 43.9 million.

In the same period, the value of BRImo transactions increased 25.05 percent YoY to IDR 4,436.49 trillion, and the number of BRImo transactions also increased by 27.22 percent YoY to 3.51 billion transactions.

"In the future, BRI will continue to strengthen the digital ecosystem so that it is more relevant as a solution to answer the needs of community transactions," said Dhanny.