Using Face Recognition, KAI Saves 18,697 Rol Ticket Paper Worth IDR 274 Million

Photo: Doc. PT KAI

JAKARTA - PT Kereta Api Indonesia (Persero) or KAI noted that 7,478,690 customers had used face recognition boarding gates at stations from January to August 2025.

"With this innovation, KAI managed to save the use of 18,697 ticket paper rollers or Rp274,374,439 in just eight months," said KAI Vice President Public Relations, Anne Purba in an official statement, Monday, September 8.

Anne said that this figure has even exceeded the achievements throughout 2024, where 7,141,649 customers used face recognition with savings of 17,004 ticket paper rollers or the equivalent of Rp255,058,893.

Since it was first launched in September 2022 to August 2025, continued Anne, a total of 17,558,901 customers have benefited from this technology.

Cumulatively, KAI managed to save 42,698 ticket paper rollers with an efficiency value of around Rp634,381,975.

Face recognition services really make it easier for customers. They don't have to queue to print tickets or show their identity during boarding. Just by scanning your face, customers can go straight to the platform. Boarding is faster, more practical, and comfortable," said Anne.

Currently, face recognition technology is available at 22 large stations and continues to expand.

In addition to improving customer experience, the application of this technology also contributes to environmental aspects.

The application of this technology is not only a matter of efficiency, but also KAI's commitment to environmental sustainability. We learned from the experience of the Covid-19 pandemic, thereby accelerating the digitization of services, including presenting e-boarding passes and face recognition, "added Anne.

In the future, KAI is targeting more integrated development of digitalization.

Melalui aplikasi Access by KAI, pelanggan akan dapat menikmati perjalanan antarmoda yang seamless dari titik keberangkatan hingga tujuan akhir hanya dalam satu genggaman.

“Transformasi digital adalah pijakan penting KAI untuk menghadirkan layanan transportasi modern, ramah lingkungan, dan sesuai kebutuhan pelanggan. Kami ingin memastikan setiap perjalanan dengan kereta api tidak hanya aman dan nyaman, tetapi juga semakin efisien dan berkelanjutan,” tutup Anne.

Through the Access by KAI application, customers will be able to enjoy seamless intermodal trips from departure points to final destinations in just one hand.

Digital transformation is an important basis for KAI to provide modern, environmentally friendly, and customer-friendly transportation services. We want to make sure every train trip is not only safe and comfortable, but also more efficient and sustainable," concluded Anne.