JAKARTA - PT Pelindo Regional 3 guarantees the smooth running of operational services in the Tanjung Perak Port area, Surabaya, during holidays and holidays with Waisak Day 2025, through the support of the service digital system and the readiness of buffer areas to accommodate large vehicles.
Senior Manager of Law and Public Relations of Pelindo Regional 3 Karlinda Sari explained that port operational services are currently equipped with technology-based monitoring capable of operating "real time".
"So we have digitized both operational activities and customer services. We have carried out this collaboration with our subsidiary digital service provider, ILCS, so that it is able to provide excellent 24-7 services," said Karlinda in a statement in Surabaya, quoted by Antara, Tuesday, May 13.
Some of the digital services that service users can use, he said, include the single portal Integrated Billing System (IBS), E-Registration, E-Booking, E-Tracking, E-Payment, E-Invoice, E-Billing, and E-Care.
In addition, from an internal operational perspective, Pelindo has operated an Integrated Planning and Control Room in a number of main centrally managed ports.
According to Karlinda, Pelindo Regional 3 will continue to strive to improve service quality through the use of technology.
"With the latest technological integration, we are trying to provide innovative digital services that provide fast and reliable solutions," he said.
In addition to the digital service system, his party has also prepared three buffer areas to anticipate a surge in vehicles during the long holiday.
The three buffer areas, he continued, are the Prapat Kentang area with a capacity of around 45 large vehicles, the Pos 3 Pos 4 Kalimas area with a capacity of around 150 large vehicles, and the front area of Pos 5 Kalimas with a capacity of about 60 large vehicles.
Overall, the buffer area prepared can accommodate more than 200 large vehicles simultaneously.
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"This step is part of anticipating an increase in the volume of Ro-Ro vehicles, which in 2024 recorded an increase of 18 percent on an annual basis," he said.
Meanwhile, Head of KSOP Class Utama Tanjung Perak Agustinus Ma'un appreciated Pelindo Regional 3 for its readiness to anticipate the accumulation of vehicles during long holidays, including the presence of buffer areas.
Appreciate the availability of buffer areas in the Tanjung Perak Port area, considering that the area is a traffic orderly zone. In the future, this will not only improve services, but also strengthen safety and security aspects," he said.
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