JAKARTA - President Director of Bank DKI Agus H Widodo said the process of improving the interbank transfer service system is still ongoing.
The repair process is currently still in the validation stage with the internal and external teams.
"The progress is currently still being stepped on. Hopefully, if this can go quickly, this week we can open it immediately," said Agus.
He added that the validation process was carried out thoroughly with the internal team of Bank DKI, as well as involving teams from technology partners such as IBM, to ensure that all improvements were in accordance with service safety and performance standards.
"But we can't promise yet, because later the team, both internal teams, IBM and other teams will work together with us to validate what we have done and we will fix it," he added.
Agus said this process requires time and caution to ensure system security and protect customer interests.
"This is a matter of time. And I hope that the service can recover as soon as possible. But this is all just for the safety of customers too," he said.
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Bank DKI apologizes profusely for the inconvenience experienced by customers during this process.
Bank DKI also ensures that customer funds remain safe. For customers who wish to submit questions or complaints, Bank DKI opens access through Call Center 1500-351, messaging services on Bank DKI's official social media, or by visiting the nearest branch office and assistant branch offices, including those that continue to operate during the Eid holiday.
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