Interbank Transactions at Bank DKI ATMs Back to Normal After Disruption

Photo: Special

Jakarta – Interbank transactions through Bank DKI ATMs are now fully operational following the completion of the service system maintenance process.

Customers can now withdraw cash, check balances, transfer across banks (off us), and pay bills.

The service system maintenance process is carried out as part of efforts to improve service quality and strengthen transaction security systems.

Bank DKI President Director Agus Widodo apologized for the inconvenience experienced by customers.

He appreciated all customers for their patience and understanding during the maintenance process.

"We understand that this system maintenance activity has caused inconvenience for some customers. However, this is part of our commitment to continue to improve the convenience, security, and reliability of Bank DKI's digital services," said Agus.

He emphasized that during the maintenance process, customer data and fund security remains Bank DKI's top priority.

His party also ensures that any problems that may arise have been followed up and resolved as well as possible.

As a form of commitment to excellent service, Bank DKI also routinely monitors and tests the system to ensure operational stability and smooth service.

This includes transaction services through the ATM Bersama network which is now active again for use by all Bank DKI customers throughout Indonesia.

Currently, Bank DKI operates more than 750 ATM units spread across various strategic points in the DKI Jakarta area and its surroundings, including in sub-district and district offices, shopping centers, terminals, stations, and other public locations. In addition, Bank DKI also has an ATM network in other major cities such as Bandung, Semarang, Solo, Gresik, Sidoarjo, and Lampung.

Bank DKI Corporate Secretary Arie Rinaldi also expressed his gratitude for the support of customers.

"We greatly appreciate the patience of customers during the system maintenance process. For customers who still have problems, we provide various complaint channels that can be easily accessed, starting from the Call Center 1500351, visits to the nearest branch office, to direct messages through Bank DKI's official social media channels," explained Arie.

Bank DKI also appealed to customers to always be aware of digital fraud modes and to always use Bank DKI's official channels to get information and service assistance.

For further information, customers can contact the Bank DKI Call Center at 1500351 or visit the nearest branch office.