Bank DKI Conducts System Maintenance, Here's What Jakarta Governor's Special Staff Says

Photo: Special

JAKARTA - The system maintenance carried out by Bank DKI is currently also receiving attention from the DKI Jakarta Provincial Government.

The Governor's Special Staff for Public Communication, Cyril Raoul Hakim or better known as Chico Hakim, assessed that the system maintenance steps carried out by Bank DKI are part of an effort to maintain customer security.

"Indeed, right now, those who cannot use interbank transfer services from Bank DKI, ATMs are no problem, everything works except interbank transfers and QRIS. In fact, this is a form of caution to maintain the security of customer funds," he said.

Chico emphasized that his party continues to monitor the situation and coordinate intensively with Bank DKI.

He said that DKI Jakarta Governor Pramono Anung and DKI Deputy Governor Rano Karno have paid special attention to this issue.

Chico hopes that the operational problems of JakOne Mobile can be resolved soon.

"The point is that the Governor and Deputy Governor of DKI continue to monitor and communicate with Bank DKI, and it is hoped that it can return to normal in the near future," said Chico.

Responding to the circulating issue regarding the alleged cyber attack, Chico emphasized that until now there has been no official information pointing to the allegation.

He did not want to speculate about the indications of a cyber attack on Bank DKI.

"We, the Governor and Deputy Governor, continue to communicate with Bank DKI. We have not received information regarding the alleged cyber attack," he said.

Previously, Bank DKI carried out maintenance on the e-channel system as part of a preventive effort to strengthen the transaction security system and improve the reliability of the digital service infrastructure, including the ATM network and other electronic channels.

Bank DKI management ensures that during the maintenance period, customer funds and data remain safe, while also committing to ensuring that any problems faced by customers as a result of this system maintenance activity will be resolved as well as possible.

Bank DKI management understands the inconvenience that has occurred.

Therefore, Bank DKI opens up the widest possible space for customers who previously experienced transaction problems to be able to contact the Bank DKI Call Center at 1500-351, visit the nearest Bank DKI branch office, or submit complaints via the direct message column or Direct Message (DM) on Bank DKI's official social media channels.

Bank DKI also appeals to all Bank DKI customers to remain vigilant against various digital fraud modes and prioritize the use of official channels in obtaining information.

For information and service assistance needs, customers can contact the Bank DKI Call Center at 1500351 or visit the nearest Bank DKI branch office.