OJK Reveals 1,672 Complaints For Violations Related To The Behavior Of Collection Officers

Pic : Chief Executive of Financial Services Business Behavior Supervision, Education and Consumer Protection OJK Frederica Widyasari Dewi. (Photo: ANTARA)

JAKARTA - The Financial Services Authority (OJK) revealed that based on consumer service data received, it noted that there were 1,672 complaints with indications of violations related to the behavior of billing officers.

Chief Executive of the Behavior Supervisory of Financial, Education, and Consumer Protection Business Actors (PEPK) OJK Friderica Widyasari Dewi said that of the total, there were 1,106 complaints indicating violations related to the behavior of billing officers at fintech peer to peer (P2P) lending.

In addition, there were 179 complaints with indications of violations related to the behavior of billing officers in the financing company industry and as many as 387 complaints indicated violations related to the behavior of billing officers in banks.

Meanwhile, for the supervision of market conduct, Friderica said that up to the third quarter of 2024, 229 advertisements were found that violated out of a total of 14,481 advertisements carried out monitoring or a portion of 1.58 percent of the total ads being monitored.

"For advertising, the most common violations were found from the Financing Institution, Ventura Capital Company, Micro Financial Institution and Other Financial Services Institutions (PVML) by 2.80 percent or 99 out of 3,536 advertisements," he said in his statement, quoted on Sunday, January 19.

Friderica conveyed the most common violations related to licensed and supervised statements by the Financial Services Authority and the inclusion of the OJK logo.

Furthermore, information violations were also found that could cancel the promised benefits to advertising, for example: not including promo periods and specific links for advertising that required further explanation.