BCA Bank Becomes The Best Bank In Indonesia Forbes Version

Previously, on June 11, BCA also won two 2024 HR Asia Awards. One of the categories won by BCA was HR Asia Best Companies to Work for in Asia. (Doc. BCA)

JAKARTA - PT Bank Central Asia Tbk (BCA) won the title of Best Bank in Indonesia (#1 World Best Bank) set by Forbes, an economic media and international business company.

World Best Bank is an event organized by Forbes and in collaboration with the Statista survey institute. Forbes uses a methodology in the form of recommendations and satisfaction from 49,000 customers in 33 different countries, especially on five aspects, including trust, terms and conditions (terms and conditions), customer service (customer services), digital services (digital services), and quality of financial management plans (financial advice).

"We dedicate this award to all our beloved BCA customers, because thanks to their support and trust, we are able to continue to innovate, improve the company's performance, and provide quality services. We also thank you for the support from all stakeholders and the hard work of BCA personnel throughout the country," said BCA President Director Jahja Setiaatmadja, Tuesday, June 18.

Jahja said, BCA made continuous investments to strengthen the hybrid banking ecosystem, from mobile and internet banking channels, point of sales, branch offices, ATMs, to contact centers. This strategic investment is carried out to provide quality services for various types of segments and customer needs. All of these efforts encourage the total volume of transactions processed by BCA to increase by 20.8 percent yoy to reach 8.3 billion in the first quarter of 2024.

Especially on digital channels, BCA's mobile banking and internet banking transaction volume reached 7.2 billion, up 23.5 percent yoy.

In addition to continuing to sharpen the features of the BCA mobile and internet banking (KlikBCA) application, BCA also has other digital initiatives such as the myBCA application as a milestone for developing integrated service applications in the future. With the myBCA application, customers only need single user ID (BCA ID) to be able to access all account information they have at BCA, ranging from savings, deposits, investments, credit cards, consumer credit, to BCA rewards.

Since its launch in 2021, BCA has continued to add a number of features in myBCA to improve customer transaction convenience, including debit card control and credit, biometric login, ease of investing through Welma features, financial records and transaction notifications, QRIS Customer Presented Mode, vehicle and electricity tax payments, QRIS Transfer transaction features, changing credit card transactions into BCA installments, to BCA Paylaters.

In addition to digital services, BCA assesses that the presence of branch offices still has an important role in providing services to customers. Not all transactions can be completely replaced with digital ones, so frontliners, both those serving transactions to security guards, continue to be developed to provide the most optimal service for customers.

By the end of March 2024, BCA has 1,258 branch offices spread across various regions in Indonesia. Of these, more than 80 percent of them have implemented innovations in digital supporting devices and applications. For information, the transformation of the BCA branch into digital branches has been carried out since 2018, where digital machinery and applications can be used by customers independently and supported by the latest technology.

"With this award, we will continue to be motivated to provide superior and relevant banking services. Innovation is the key to answering future challenges, therefore we are committed to always being at the forefront of providing the best financial solutions for the whole community," concluded Jahja Setiaatmadja.