Warehouse On Fire, Shopee Ensures That It Will Compensate For Sold Out Items

ILLUSTRATION/BETWEEN

JAKARTA - Shopee Indonesia's e-commerce warehouse located in Tanjung Priok, North Jakarta caught fire. The cause of the warehouse fire is suspected to be an electrical short circuit.

Head of Public Affairs, Shopee Indonesia, Radynal Nataprawira confirmed the incident. He explained that there were no casualties in the incident.

Regarding the seller's belongings that were burned in the incident, Radynal confirmed that the goods had been insured.

"The seller's burned goods have been insured and Shopee will compensate the affected seller," he said in an official statement received by VOI, Monday, September 6.

However, Radynal did not mention the amount of the budget that Shopee had prepared to compensate the seller for the loss due to the warehouse fire in Tanjung Priok. This is because Shopee is still identifying.

In addition, Radynal explained that the delivery of goods was not affected by the incident. While in other warehouses it continues to run normally.

"There were no problems with the delivery of orders, because the delivery process had been completed the day before the incident. Delivery from other warehouses was still running normally," he said.

Radynal said that at this time his party was still investigating or looking for other information related to this fire.

"Currently, the team is studying further regarding this incident to improve security in other warehouses," he said.

Regarding the incident, Radynal appealed to the public or Shopee users who had complaints regarding the incident, to contact the number provided.

"For more information, please contact the Customer Service team at 150072, email at [email protected], or chat via the Shopee application," he said.