PT Kereta Api Indonesia (Persero) conducted a mediation process between Passenger Service Officer Rangkasbitung Station and one of the Commuter Line users who previously reported his luggage left on the train. The family meeting which took place at the KAI Wisata Office, Gondangdia Station, Jakarta, Thursday, November 27 evening resulted in mutual understanding from all parties.
Through this process, KAI hopes that public perceptions will be more harmonious and the information circulating on social media can return to the right proportion.
KAI President Director Bobby Rasyidin emphasized that the company upholds the professionalism of services, as well as ensures that every company's personnel get full support in carrying out their duties.
Every KAI person is committed to serving customers with high dedication. At the same time, the company is obliged to protect and provide support to all workers in carrying out their roles. Argi remains an employee of the KAI Group and is part of the front line of the service. Keep on duty and provide the best service to customers," said Bobby, in a written statement.
KAI Vice President of Corporate Communications Anne Purba on a separate occasion said that this family settlement step is a form of KAI Group's openness to every customer input.
"KAI ensures that the entire customer service process runs according to the provisions. We also emphasize that there is no dismissal of related officers as previously circulated issues," explained Anne.
Anne added that KAI Group through KAI Commuter and KAI Wisata will conduct a thorough evaluation to strengthen service coordination, including the procedures for managing underdeveloped goods (loss and found).
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"We continue to improve the integrity and preparedness of all workers, both in the station area and during the trip, so that services are more responsive and reliable," said Anne.
KAI urges all customers to continue to ensure that luggage is under surveillance, both in the station area and while in the train service, Commuter Line, and other KAI Group services.
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