Long-distance Train Tickets Can Now Be Ordered 30 Minutes Before Departure

PT KAI (Photo: dock. Antara)

JAKARTA - PT Kereta Api Indonesia (Persero) or KAI provides new convenience for customers in ordering train tickets. Now, customers can apply for train tickets between cities or long distances 30 minutes before departure.

KAI Vice President Public Relations Anne Purba explained that this policy was taken to provide greater flexibility to customers who have sudden travel needs.

Anne also said that the policy was effective from July 10. He said this policy was also KAI's effort to improve service quality.

"Messages for intercity train tickets can be made up to 30 minutes before the scheduled departure, while for urban trains up to 10 minutes before departure," Anne said in an official statement, Friday, July 11.

Anne bilang sebelumnya pengguna dapat membeli tiket kereta jarak jauh maksimal 1 jam sebelum keberangkatan. Kini, KAI membuka pemesanan tiket melalui aplikasi Access by KAI dan situs https://booking.kai.id hingga mendekati waktu keberangkatan.

Furthermore, Anne said this adjustment applies to all orders made digitally through the Access by KAI application and the booking.kai.id website.

"Customers who have not updated their apps can immediately update to a minimum version of 6.12.1 for Android and 6.13.0 for iOS to enjoy this latest feature," he said.

In addition, Anne said to strengthen data accuracy and travel security, all Indonesian citizens (WNI) passengers are required to fill in their personal data using the Population Identification Number (NIK), including for infant passengers.

"While passengers of Foreign Citizens (WNA) are required to fill in the data with the identity number listed in the passport," he said.

Anne said the Access by KAI application also now supports ticket purchases at special rates or go shows, which can be done starting 2 hours before the train departure schedule, as long as seats are still available. This provides an attractive alternative for customers who want to travel more efficiently.

KAI continues to encourage people to switch to digital services that are faster, more practical and secure. With the increasingly flexible ticket booking feature, KAI hopes to answer the growing mobility needs of customers.

"We continue to carry out digital transformation to bring services closer to the community. This feature is one of KAI's efforts in providing a more comfortable, efficient, and in accordance with the rhythm of a sudden modern life," concluded Anne.