JAKARTA - Bank DKI continues to make efforts to restore the service system as soon as possible.
After opening the Off-Us ATM service, the interbank transfer service through the Real Time Online (RTOL) scheme in the JakOne Mobile application has returned to normal and can be used by customers.
The interbank transfer service through the BI Fast scheme through the JakOne Mobile application is still in the process of further coordination with the regulator.
President Director of Bank DKI, Agus H Widodo, apologized for the inconvenience experienced by customers.
During the recovery period, data confidentiality and security, and customer funds are well maintained, customer funds do not decrease during the recovery process.
The recovery process is carried out thoroughly and carefully by prioritizing customer safety and comfort so that it is carried out in stages.
"We understand that this system maintenance activity has caused inconvenience to some customers. However, this is part of our commitment to continue to improve the comfort, security, and reliability of Bank DKI digital services," said Agus.
Bank DKI also ensures that every problem that may arise has been followed up and resolved as well as possible. As a form of commitment to excellent service, Bank DKI routinely monitors and tests the system to ensure operational stability and smooth service.
Apart from JakOne Mobile, interbank transfer transactions can also be made through the Bank DKI ATM network which is available 24 hours.
Currently, Bank DKI operates more than 750 ATM units spread across various strategic points in the DKI Jakarta area and its surroundings, including sub-district and sub-district offices, shopping centers, terminals, stations, and other public locations.
In addition, Bank DKI also has an ATM network in other big cities such as Bandung, Semarang, Solo, Gresik, Sidoarjo, to Lampung. Also at ATM network ATMs with Mutual and Prima ATMs.
Interbank transfer transactions can also be carried out through Bank DKI and Bank DKI Syariah Sub-Branch Networks on weekdays. Operational services at all Branch Offices of Bank DKI operate normally and can be accessed by customers to meet their banking needs optimally, namely deposit and cash withdrawal transactions (contents and giro), Bank DKI inter-receivable transfers, and interbank transfers through SKNBI and RTGS.
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Corporate customers can still make interbank transfer services using SKNBI and RTGS available at Bank DKI Cash Management System.
Bank DKI Corporate Secretary Arie Rinaldi also expressed his gratitude for the support of customers.
"We really appreciate the patience of customers during the system maintenance process. For customers who still have problems, we provide various complaint channels that can be accessed, ranging from Call Center, visits to the nearest branch office, to direct messages via Bank DKI's official social media channel," explained Arie.
Bank DKI also urges customers to always be aware of the mode of digital fraud and always use the official Bank DKI channel to obtain information and service assistance.
For more information, customers can contact the Bank DKI Call Center in 1500351 or visit the nearest branch office.
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