TASPEN Urges Its Participants To Protect Personal Data

Photo: Doc. Antara

PT TASPEN (Persero) appealed to all insurance participants, both active and retired state civil servants (ASN), to remain vigilant in receiving messages on behalf of TASPEN, especially those containing requests for data updates via WhatsApp.

The modes that are often found include messages from unknown numbers asking participants to fill in or send personal data via certain links.

"We need to convey that the message does not come from TASPEN and does not represent the company's official communication," said TASPEN Operations Director Ariyandi in a statement in Jakarta, quoted by Antara, Thursday, April 10.

To ensure data accuracy and smooth service, active and retired participants are encouraged to update data according to the following conditions.

First, updating data for active participants needs to be done if there is a change in personal data, as well as family status such as adding or reducing partners and children.

This update process is carried out through local government agencies (Pemda) where participants work.

Second, for pension participants, data updates are divided into two categories, namely Financial Data Update which includes improvement of Decree (SK) if there is an adjustment to the principal pension amount (penpok), as well as improvement of SKPP (Determination Certificate of Payment Termination) if there is a debt payment obligation.

In addition, this also occurs due to changes in the family allowance component, such as the addition or reduction of couples and children and Non-Financial Data Update, which includes the transfer of payers and changes to their domicile addresses.

Participants can report data changes independently through the Andal mobile application service by TASPEN, website tos.taspen.co.id, or come to the nearest TASPEN branch office.

It is hoped that data updates will be carried out appropriately and as needed, in order to ensure the smooth service and optimal fulfillment of the rights of participants.

As a form of commitment to the protection of participant data, TASPEN emphasized that all information was provided through the official channel www.taspen.co.id, TASPEN's official social media account and call center 1500 919.

"The security of participant data protection is TASPEN's main commitment. The latest various technologies have been implemented to ensure the safety of participants' personal information, so that managed data is still protected from potential abuse by unauthorized parties," explained Ariyandi.

This effort is in line with the direction of SOE Minister Erick Thohir who emphasized the importance of transparency and excellent service from all state-owned companies for the benefit of the Indonesian people.

"Therefore, we invite all participants to always verify information through official channels and avoid sharing personal data with parties whose validity is not clear. This appeal is a joint preventive step in maintaining data security and realizing a secure and reliable digital ecosystem for all TASPEN participants," he explained.