PT ASDP Indonesia Ferry (Persero) appealed to crossing service users to increase awareness of extreme weather that has occurred in a number of areas, especially Jakarta, Bogor, Depok and Bekasi (Jabodetabek) affected by flooding.

"People who will travel through Merak Port to Bakauheni are expected to carefully arrange departure times so that the journey is smooth and safe," said ASDP Corporate Secretary Shelvy Arifin quoting Antara.

He conveyed that currently operations at Merak and Bakauheni ports are still running normally with relatively smooth vehicle queue conditions.

He said ASDP also continues to monitor the development of the situation, especially for service users who come from flood-affected areas.

"Therefore, make sure the condition of the vehicle is in prime condition, check weather information, and plan an early trip to avoid delays due to disturbances on land routes," he said.

Based on the recapitulation data of the Merak Command Post for January 24-28, 2025, the total number of passengers crossing from Java to Sumatra reached 188,081 people, an increase of 54 percent compared to the same period in 2024 as many as 121,753 people.

Meanwhile, the total number of vehicles crossing reached 46,425 units, an increase of 48 percent compared to last year's 31,409 units.

Meanwhile, the movement from Sumatra to Java at Bakauheni Port also showed an increase.

During the period from January 24-28, 2025, the total number of passengers crossing from Sumatra to Java reached 165,712 people, an increase of 59 percent compared to the same period last year of 104,408 people.

The total number of vehicles that have crossed was recorded at 41,715 units, an increase of 39% compared to last year's 30,032 units.

Shelvy said as a form of concern for service users affected by the flood and experienced delays in heading to Merak Port, ASDP implemented a special policy of extending the validity period of special expired tickets on Wednesday, January 29, 2025.

Service users who arrive at the port late due to flooding, he said, can still make crossings on condition that they show tickets that have been purchased as well as photo evidence or documentation of flood conditions and used vehicles.

"Officers will help by publishing force majeure minutes as the basis for extending tickets," he said.

He also conveyed that service users who want to do a refund or reschedule, can apply directly through the ferry application with a ticket return penalty (refund) which was previously charged twice as a discount, namely 25 percent for administrative costs and 50 percent of ticket prices, now being a one-time discount of 25 percent of ticket prices.

The same applies to the penalty change schedule (reschedule), which was previously double-cut, namely 25 percent of administrative costs and 25 percent of ticket prices, now only charged one-time discount of 10 percent of ticket prices.

To get this facility, he said, service users can apply for a refund or a reschedule with a maximum requirement two hours before the port entry schedule with a ticket price of at least IDR 50 thousand.

As for the special trip.ferizy.com website service, he said, refund applications were still carried out manually by contacting the ASDP 191 Contact Center or WhatsApp 0811-1021-121 and no rescheduledule submission services were yet available.

Furthermore, ASDP is still trying to develop reschedule services to improve services across the FREE platform.

Shelvy said that in the face of the dynamics of traveling in the midst of uncertain weather, ASDP will continue to coordinate actively with BMKG and other stakeholders, in order to ensure crossing services continue to run smoothly, safely, and safely.

ASDP also appealed to the public to continue to monitor the latest information regarding weather conditions and traffic to ports through the official ASDP channel and corporate social media.

"With careful travel planning and readiness to face extreme weather conditions, it is hoped that the trip will remain safe and comfortable for all service users," he said.


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