Have Complaints About BLT And Social Assistance? Come On, Convey It To The Ministry Of Finance Contact Center

Minister of Finance Sri Mulyani. (Photo: By courtesy)

JAKARTA - As a form of commitment to providing professional services, the Ministry of Finance (Kemenkeu) provides information services through the PRIME Ministry of Finance's contact center.

Quoting the official broadcast on Friday, April 16, this new concept is claimed to make it easy for all stakeholders, both government and the general public to be able to connect with all service contacts within the Ministry of Finance.

"If previously the stakeholders needed to contact the channels of each Echelon I Unit within the Ministry of Finance, now this can be done through the Ministry of Finance's PRIME Service Contact Center which provides three information channels," said Head of Communication Bureau of the Ministry of Finance Rahayu Puspasari.

Meanwhile, the three channels referred to are telephone with access code 134, electronic mail with the address [email protected], and the official website of the Ministry of Finance at www.kemenkeu.go.id/h Kontak-kami.

"The purpose of the Ministry of Finance's PRIME Service Contact Center is to provide convenience for stakeholders in obtaining information regarding the duties and functions of all Echelon I Units within the Ministry of Finance, so that through one service all information on the work unit of the Ministry of Finance can be obtained," he said.

However, the existence of this service contact center does not close other service contact centers within the Ministry of Finance, such as Kring Pajak 1500200 and Bravo Bea Cukai 1500225.

It is stated that this service can be accessed every working day Monday to Friday from 08.00 to 16.00 WIB.

However, in the month of Ramadan, the service time of the PRIME Ministry of Finance's Service Contact Center is 08.00 to 15.00 WIB.

Especially for services related to Information and Communication Technology, Ministry of Finance employees can access 24 hours 7 days a week.

"All requests for information and reporting will be recorded in a system, so that the process is accountable. Apart from that, the security of the reporter's information will also be maintained, especially regarding complaints of suspected fraud and fraud, ”Rahayu concluded.