More Complete And Easy, PGN Upgrades PGN Mobile Applications For Households And MSMEs

PGN for the level of consumer services through Mobile PGN. (Doc PGN)

JAKARTA - PT PGN Tbk is improving digital services for the PGN Mobile application in order to provide convenience and convenience for household and small customers (MSMEs). PGN Mobile is the latest version this time with a blue logo in response to more complete, easy and informative natural gas energy needs.

From now on, the PGN Mobile application is only reserved for household customers and Small Customers. The application is a complement to natural gas utilization services for 555,760 households and 2,017 Small Customers/MSMEs.

The update of the PGN Mobile application is part of PGN's innovation target of digital transformation to meet the trend of people's needs that want to be fast and digital. PGN Mobile will also continue to be evaluated and developed in line with the increase in household and MSME customers in the future as well as the digitalization habit of people who want to be fast and complete," said PGN's Group Head - Marketing, Sales and Customer Management, Edi Armawiria.

Edi continued, PGN Mobile's revamping supports the customer experience development process and pays attention to human centric needs, especially household customers, for the ease of the administration process. Both UI/UX content and design display applications in PGN Mobile have been updated in order to provide excellence services to customers.

For customers who have downloaded the PGN Mobile application, only need to download the New PGN Mobile blue logo through the Play Store or App Store. Customers are advised to delete the old version of PGN Mobile, because the application can no longer be used for household customers and Small Customers. For information, the PGN Mobile application has previously changed its name to a Mobile Mother specifically for commercial and industrial customers.

PGN Mobile updates do not reduce key features such as bill menus, commercial-technical service submissions, independent meter records, and gas points. In addition, features are developed so that it is informative, easy and equipped such as details, historical, status, progress in each menu, accompanied by notifications as notifications regarding the information needed by users.

There are other conveniences, one of which is when adding Customer IDs that do not require ID cards and simply fill in customer data that aims to secure data so that not just anyone can add Customer IDs. Customer ID will automatically increase to a maximum of 5 (five) customer IDs with more detailed customer profile data and can be added profile photos or avatars.

PGN will continue to accelerate and improve its digital services amid the onslaught of the current digitalization era. In addition, developing additional new features services in the future include bill payments, customer complaint services and other interesting features that are quite accessible in the hands of PGN customers without the need to visit the PGN office. (ADV)