Danamon Urges Customers To Be Careful Of False Customer Service Mode Fraud On Google Maps

Photo: Doc. Antara

JAKARTA - As a customer-centric bank, PT Bank Danamon Indonesia Tbk (Danamon) always strives to provide education to customers and the wider community about the importance of maintaining the security of personal data, including banking.

Therefore, Danamon appealed to customers to always be aware of all types of fraud, such as the recent mode of fraud in the form of falsification of contacts and addresses of company and business customers on Google Maps, including those on behalf of Danamon.

In early August 2024, news was found about various fraudulent attempts on the Google Maps website of many companies and institutions in Indonesia, where Danamon was once one of the affected banks.

During the fraud attack, if customers and the public search for information regarding Danamon's branch office or ATM address on the Google Maps page, the information that appears is a fake cellphone or WhatsApp number which is not Danamon's official customer service number. If the number is contacted, the recipient of the phone or message will act as if the official customer service Danamon, including by installing the Danamon logo on the profile of the fake WhatsApp number.

More than that, it is possible that fraudsters will ask for information or provide links that are as if they are not dangerous but are actually an illegal effort to obtain customer personal data and banking information, such as OTP, PIN, password, etc. There is a high risk of theft of personal and banking data if customers suppress the link or follow the instructions given by the fraudster.

That is why Danamon continues to strive to educate customers and the wider community to always be careful and careful when contacting Danamon's official communication channels to carry out various financial and banking transactions.

"Danamon always monitors the falsification of customer service addresses or phone numbers on behalf of Danamon and replaces them with correct information, as a preventive measure to protect customers and the public. If you find a fake customer service contact or address on behalf of Danamon, please immediately report it to our official communication channel. I invite us to take care of each other through reporting this forgery, #Don't Give Care to fraudsters," said Service Excellence Customer Care Head, PT Bank Danamon Indonesia Tbk, Kristiani Siwi, in his statement, Tuesday 27 August.