Mobility Beam Presents Call Center Service

Photo: Doc. Beam Mobility

Beam Mobility, launched its newest innovation, a Call Center facility to provide convenience for its users. The Call Center facility is designed to serve all questions and complaints from ride-sharing service users on a daily basis, from 09.00 to 18.00 WIB, including on weekends.

With this service, users of Beam Mobility can expect to find solutions that are fast, precise, and effective for the various issues or information needs they face related to the Beam Mobility service.

Country Lead Beam Mobility Indonesia, Ricky Sjofyan, said, since it first arrived in Indonesia, its service users have always been a top priority. This initiative is part of Beam Mobility's ongoing commitment to always improve service quality and ensure that every user feels a smoother, safer, and more comfortable driving experience.

"Through the responsive and professional customer support provided by this Call Center facility, Beam Mobility hopes to further strengthen user confidence and satisfaction with their services. And this Call Center facility is a Pioneer in the ridesharing service industry in Indonesia," he said, in a written statement, Saturday, June 18.

The launch of this Call Center facility, Ricky continued, also aims to strengthen the position of Beam Mobility as the leader of the electric bicycle ride-sharing service operator in Indonesia.

"We are committed to continuing to innovate and provide the best service to our users. Call Center Beam can be contacted through 021 80600068. We invite all users to take advantage of this service for a better and more satisfying driving experience," he explained.

The Call Center Beam Mobility facility can be used to handle all Beam Mobility areas in Indonesia such as in several educational areas, UI, Unpad and Telkom University, to residential areas such as Bintaro, Alam Sutera, Jakarta Garden City, Citra Raya, Sedayu City, BSD and several other residential areas.

"Guna menjamin pengalaman berkendara yang maksimal melalui komunikasi dua arah, selain Call Centre, pengguna layanan Beam Mobility bisa menghubungi kami menggunakan fitur Report di aplikasi dengan mengirimkan email ke [email protected] atau juga lewat Instagram kami di https://www.istagram.com/ridebeam.indonesia/," ujar Ricky.

The entire Beam Mobility fleet is equipped with advanced IoT technology called Geofence. This technology allows Beam Mobility to monitor vehicle conditions in real-time, provides restrictions for areas or areas that can be passed by any e-bike Beam rider, and can automatically detect if there are problems with Beam vehicles. Geofence technology is also used to detect when fleets need battery replacement.

The Beam Mobility Fleet has a maximum speed of 25km/hour. The Mobility Beam ensures its fleet is accessible to its users, each fleet is equipped with use instructions and safety instructions for driving. In addition, as an effort to introduce the Beam Mobility fleet to the community more deeply, there is a free fleet training program called the Beam Safe Academy.

"Currently Beam Mobility has several services that can be enjoyed by the public, in addition to conventional services, Beam also has Subscription services for those actively using Windows Mobility ridesharing services for daily activities, as well as Solo Beams, which are used for the use of the Beam Mobility fleet within a specified period of time. In the future, we will continue to provide a variety of the latest innovations to meet the satisfaction of our customers," concluded Ricky.