Starting Next Month, Refunds For Cancellation Of Train Tickets Will Be 7 Days

KAI (Photo: Antara)

JAKARTA - PT Kereta Api Indonesia (Persero) has set a new policy regarding the return time for the cancellation of train tickets between cities. Where starting June 1, 2024, the refund will be carried out no later than seven days after the cancellation date.

KAI's VP of Public Relations, Joni Martinus, said previously that the deadline for returning ticket duties canceled at passenger request was 30 to 45 days.

Furthermore, Joni said that changes to the provisions on the deadline for returning ticket duties were implemented in order to improve services to customers.

"By accelerating the refund process, KAI hopes to provide a better and more satisfying experience for its loyal passengers," he said in an official statement, Wednesday, May 29.

To facilitate the refund process, KAI provides several methods. First, funds can be returned via transfer to a bank account or e-wallet of passengers.

"This provides convenience and speed for passengers who use banking services or digital wallets," he explained.

For passengers who do not have a bank or e-wallet account, continued Joni, KAI also offers a temporary solution in the form of cash refunds.

"These cash returns can be made at certain stations set by KAI, on seven days after the cancellation date," he said.

In addition, KAI also regulates refunds for Urban Trains managed by the parent KAI (not subsidiaries). The refunds were made in cash seven days after the cancellation date.

"This step is taken to ensure that all passengers, both intercity train users and urban trains, get fast and efficient services," he said.

Meanwhile, the ticket cancellation process can be carried out on the Access by KAI application and the station counter that serves ticket cancellations, with an administrative fee of 25 percent per ticket that is canceled.

"Passengers can cancel tickets at Access by KAI no later than two hours before train departure, or at the station counter no later than 30 minutes before train departure," he said.

With this new policy, KAI shows its commitment to continuously improve service quality and meet customer expectations. Passengers who cancel travel now don't have to wait long to get their funds back, so the cancellation process becomes easier and less burdensome.

"This step is also expected to increase customer confidence and satisfaction with KAI services. And attract more passengers to use train transportation modes as their main choice," concluded Joni.