Three Years In A Row, BCA Wins The Gallup Customer Engagement Award

Illustration (Photo: Doc. ANTARA)

JAKARTA - PT Bank Central Asia Tbk (BCA) again started the year by winning the prestigious Customer Engagement Gallup Global award for the third time in a row.

BCA is the first and only company in Indonesia to win the Global Customer Engagement Gallup Award. BCA has won similar awards in 2021 and 2022.

This achievement marks the company's dedication to providing superior services to customers by emphasizing the importance of service excellence and customer engagement.

Based on Gallup International's assessment, the global performance management consulting firm based in the United States, Customer Engagement BCA during 2023 reached a score above the global average or reached above 90th percent.

"This is an international scale award or recognition for customer excellence that we have achieved. To achieve this, we must reach 90th percent among all other global companies. Hopefully, our services to customers will be better in the morning so that it will always be the image of BCA for the future of the company, in the midst of extraordinary banking competition," Director of BCA Vera Eve Lim quoted Thursday, March 14.

Gallup International considers that BCA has succeeded in gaining customer confidence through superior services available both at branch offices and through digital banking which offers convenience in transactions and 24-hour availability.

In addition to the convenience of transactions, BCA is also considered to have reliable human resource capabilities, which are always improved through various effective development programs. The overall convenience and convenience of this transaction results in a high Customer Engagement Score.

Gallup CEO Jon Clifton said that BCA's consistency was worthy of winning this award.

In my opinion, this award is one of the most difficult to achieve, let alone maintained. So it is not an accident that BCA continues to strive to be the best and achieve the desired results. Congratulations to all who have contributed to this award," said Jon Clifton.

For information, the Gallup Customer Engagement Survey is an annual survey conducted by Gallup International to evaluate the company's performance in building strong relationships with their customers.

The results of this survey are used as the basis for providing prestigious awards to companies that have succeeded in maintaining customer loyalty and increasing customer satisfaction.