JAKARTA - PT Kereta Api Indonesia (KAI) Divre III Palembang canceled tickets for prospective Sindang Marga train customers. This is due to the construction of the Bantaian Flyover project, Muara Enim Regency, South Sumatra, collapsed on Thursday at 11.00 WIB.
"Because currently the train line is still in the process of being evacuated and cannot be passed due to this incident, the Sindang Marga train trip tonight was canceled," said KAI Public Relations Manager Divre III Palembang Aida Suryanti quoting Antara.
He said that the prospective Sindang Marga train customers who experienced the impact of this operational disruption had been notified of the cancellation via WhatsApp messages.
Passengers who have tickets are given 100 percent return which can be taken at Kertapati, Prabumulih, Muara Enim, Lahat, and Lubuk Linggau departure stations for the next seven days.
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"Prospective customers who experience the impact of this operational disruption have been notified of changes in the pattern of operations through Whatsapp blasts," he said.
Aida said that based on data as of Thursday at 17.00 WIB, 687 passengers of the Sindang Marga Train who already had tickets had to be canceled.
Meanwhile, for passengers of the Bukit Serelo train, the Kertapati-Lubuk Linggau relationship and vice versa this afternoon has been overstayed.
"Regarding further information about train travel, you can contact Customer Service at stations and KAI Contact Center by telephone in 121, WhatsApp 08111-2111-121, email [email protected], or KAI121 social media," he said.
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