There We Claim There Are Collection Agents Who Are Suspected Of Violating Company Procedures

Photo: Doc. Antara

JAKARTA - The results of the investigation carried out by Ada Kami show that several collection agents are suspected of violating the company's standard operating procedure (SOP).

President Director of Ada Kami Bernardino Moningka Vega Jr said in a written statement that his party is currently conducting further investigations into several debt collectors (DC) who are suspected of being these individuals.

"The results of the Ada investigation show that there are several collection agents who are indicated to have violated the SOP, and an in-depth investigation is being carried out on the agents in question. As part of an internal investigation, we contacted customers or reporters to attach further evidence related to the collection process they experienced," said Bernardino in Jakarta, quoted from Antara, Friday, September 29.

The deepening was carried out as a follow-up to the summons of the Financial Services Authority (OJK) against Ada Kami regarding the viral news of Ada Kami's customer who allegedly ended his life due to the actions of the billing team.

Bernardino explained, to this day, the development of the Ada investigation. We have received 36 customer complaints related to the collection process related to fictitious ordering of several community service services.

The 36 customer complaints were obtained through Ada Kami's consumer service data, related to the billing process related to orders for online motorcycle taxis, firefighters, ambulances and toilet suction services.

As for the identity of the victim, which went viral, it was reported that he had not received reports from the public or the owner of the social media account that was the source of the viral news.

Furthermore, Bernardino said, based on his findings, Ada Kami's management will take firm action in the form of imposing sanctions for termination of employment (PHK) against the collection agent in question, accompanied by ensuring that the agents in question are blacklisted or black list of AFPI collection professions.

If it is proven that there is an element of violation of the law, these individuals will immediately be dealt with in accordance with the applicable law.

Bernardino said that as a form of mitigation of violations, Ada We have emphasized firmly to all relevant parties to comply and comply with the applicable SOPs, and all forms of violations will be dealt with firmly.

"If Ada users We are still receiving billing treatment that is beyond ethical limits, decency can collect evidence of conversations in the form of recordings or images to make official complaints through Ada Kami's consumer services at 15000-77 or through [email protected]," said Bernardino.

However, regarding the viral news of Ada Kami's customer who ended her life until now Ada We still have not obtained the complete identity of the victim. In handling these allegations, Ada We have coordinated with the police to gather information.

"We are still continuing to coordinate with the police," said Bernardino.

Ada Kami juga mengingatkan untuk seluruh nasabah untuk terus berhati-hati terhadap pihak-pihak tidak bertanggung jawab yang semakin marak menggunakan akun mengatasamakan Ada Kami.

Secretary General of the Indonesian Joint Funding Fintech Association (AFPI) Sunu Widyatmoko said that as an association for fintech lending providers appointed by the OJK, AFPI continues to assist in the investigation process related to viral news of victims of suicide due to DC terror.

AFPI also investigates the truth of the news, as well as to ascertain whether its members have carried out debt collection practices for its customers according to the industrial code of conduct.

"If the billing staff violates the SOP, code of ethics, AFPI immediately provides a marking, namely if the person concerned is expelled from the fintech company, we make sure this person is no longer employed by other AFPI members," said Sunu.

Ada Kami mengimbau kepada masyarakat apabila memiliki informasi tambahan mengenai identitas korban tambahan agar menghubungi melalui nomor layanan konsumer Ada Kami di 15000-77.

Ada Kami tidak memiliki layanan konsumen via Whatsapp. Akun instagram resmi Ada kami hanya @adakami.id yang sudah terverifikasi.