OJK Maluku Receives 342 Complaints, 84.21 Percent In The IKNB Sector Such As Insurance And Loans

OJK building. (Photo via Antara)

AMBON - Problems in the Non-Bank Financial Industry (IKNB) sector such as insurance and online loans (pinjol) dominate consumer complaints received by the Maluku Province Financial Services Authority (OJK).

There were 342 consumer complaints submitted to the OJK through letters and the Consumer Complaint Portal Application (APPK). Where, 84.21 percent are complaints in the IKNB sector.

"Complaints submitted through letters or APPK as much as 84.21 percent are complaints in the Non-Bank/IKNB Financial Industry sector (financing, insurance and fintech P2P lending) and 15.79 percent in the banking sector," said Maluku Province OJK Head Roni Nazra, as quoted from Antara, Sunday, July 16.

He said, since January-May 2023, the Maluku Province OJK Office has received 120 Financial Information Service System (SLIK) requests services.

In this regard, his party has followed up on every complaint by summoning Financial Services Business Actors (PUJK) and supervising through the Consumer Protection Portal Application (APPK).

"The summons and supervision were carried out to obtain clarification and settlement with a complaint settlement rate of 95.03 percent," said Roni.

The Maluku OJK Office has also carried out massive face-to-face financial socialization and education to MSME actors, students, lecturers, teachers and the general public.

In addition, it also socializes the national thematic program of the Regional Financial Access Acceleration Team (TPAKD), so that people can take advantage of financial access in financial service institutions, and are expected to be able to encourage economic growth and improve people's welfare.

OJK also encourages the establishment of a Regional Financial Access Acceleration Team (TPAKD) in all 11 districts and cities in the regions in Maluku Province.

Of the 11 regencies and cities in Maluku, said Ronny again, only six regions have formed TPKAD since November 1, 2022, including TPAKD at the Maluku Province level, TPAKD Ambon City, Central Maluku Regency, Southeast Maluku Regency, South Buru Regency, and TPAKD in Buru Regency.

"It is hoped that five other regencies and cities will soon establish TPKAD to encourage economic growth and realize the welfare of the community," he said again.