Bank Indonesia Seat 10 Gold And One Silver Contact Center From The International Communication Center Association

Photo: Doc. Bank Indonesia

JAKARTA The communication center (contact center) of Bank Indonesia, namely BI Bicara, again won international standard awards at the 17th Global Top Ranking Performers Awards.

It was stated that the event was organized by Contact Center World, an International Communications Center Association founded in 1999.

Head of the BI Communication Department Erwin Haryono said that out of a total of 11 categories that were followed, Bank Indonesia won 10 gold and one silver.

"This achievement is higher than the previous year which recorded five gold, one silver, and one bronze," he said in a written statement on Monday, December 5.

According to Erwin, in addition to winning a number of medals, BI also received a legitimized world class for the 2022 Public Service Center category.

"The award received reflects BI's commitment to providing the best service and solution to the public, which is not only recognized in Indonesia, but also in the world arena," he said.

For information, participating in the selection is a commercial company and institution from 12 countries. The highlight of the event, which is a continuation of the Asian Pacific level selection, will be held in Malta, 29 November-2 December 2022.

BI's context center is part of BI's role in providing Public Information Services (LIP) and receiving requests for information from the public regarding Bank Indonesia's roles, duties, and policies," he said.

The award received is a motivation for BI contact center to always innovate in improving service quality as a commitment to provide the best service, and a form of transparency in BI's communication to the public," said Erwin.Next is the medal received by BI: Gold Medal1. Best Incentive Schemes2. Best Social Media3. Best Contact Center4. Best Direct Response Campaign5. Best Organization CX6. Best Organization CX7. Best Employee Wellness8. Best Help Desk9. Best Customer Service10. Best Public Service CentersSilver MedalBest Community Spirit