JAKARTA - Member of Commission VII Mulan Jameela revealed her experience when using PLN Mobile.
According to him, the presence of the PLN Mobile application provides convenience for electricity services to the community.
"Since I used the PLN Mobile application, I feel that PLN's services are much better. All services are available in one hand, namely at PLN Mobile," said Mulan to the media, Wednesday, July 13.
He also told me that one day the electricity in his house had a problem. Furthermore, Mulan complained about the problem through the PLN Mobile application. Shortly after reporting, PLN officers came to his house.
"Customers are getting closer to PLN, so the problems that exist in the community can also be quickly resolved," he said.
Ridwan Effendi, the Selaawi sub-district head also feels the same way.
According to him, PLN Mobile makes it easier for customers to contact PLN. Ridwan even invited residents to download the PLN Mobile application.
"With PLN Mobile everything is easier, we can access information related to blackout info, buy electricity tokens, pay electricity bills, change power, install new ones and also make electricity service complaints," he said.
Agung Nugraha, General Manager of the West Java Distribution Main Unit, really appreciates Mulan for downloading PLN Mobile. Likewise, Ridwan supports the use of PLN Mobile.
“I express my gratitude to the honorable Mrs. Mulan, Mr. Ridwan, and all customers who have downloaded, used, and even participated in socializing PLN Mobile. This shows that PLN Mobile meets customer needs," he said
According to Agung, PLN Mobile is not just an application, but PLN wants to provide the best experience and convenience for customers.
"PLN Mobile answers the challenges of the times that demand speed, convenience and efficiency in the hands of customers," he explained.
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