YOGYAKARTA - PT Kereta Api Indonesia (Persero) Daop 6 Yogyakarta apologizes to passengers of KA 45 Taksaka which is nicknamed the 'golden child' train of the Yogyakarta-Gambir relaxi. The cancellation was made due to the evacuation of the Bangunkarta train which crashed in Bumiayu.
"KAI Daop 6 Yogyakarta expresses its deepest apologies," said PT Kereta Api Indonesia (Persero) or KAIDaop 6 Yogyakarta Public Relations Manager Feni Novida Saragih as reported by ANTARA, Monday, April 6.
According to him, KAI continues to make efforts to handle the location of the KA Bangunkarta derailment, so that the railway line and train journey can immediately return to normal.
To ensure the safety of train travel and passengers, he said KAI has engineered the pattern of operations, including through the cancellation of train travel due to high delays.
"KAI Daop 6 expresses the greatest apology. We have sent SMS/WAblast notifications regarding the cancellation of the affected train trips. Affected train passengers will receive services in accordance with the applicable procedures and rules, including a 100 percent refund of the fee outside the message fee for trains whose trips are canceled," he said.
He said the refund or refund process could be carried out at the station's counter that allows it or through the Contact Center 121 via telephone 021-121, as well as through the Access by KAI application via the voip feature.
"The deadline for the cancellation and return of customs duties is up to seven days from the date and time stated on the ticket," he said.
Feni said KAI Daop 6 remained committed to prioritizing safety, comfort, and excellent service for all railway service users, and actively coordinating operational recovery with related work units and operating areas.
"KAI Daop 6 Yogyakarta will continue to update information on handling and traveling KA in the Daop 6 region. The public can also access information about train travel through the KAI121 Contact Center and all KAI121 social media," he said.
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