Gojek permanently blocked the immoral passenger who had boarded the online taxi in the Cipulir area, Kebayoran Lama, South Jakarta, on Tuesday (10/2) evening.
"Based on the investigation, it was proven that the passenger committed a violation, we have suspended or permanently blocked the passenger's account," said Head of Corporate Affairs ODSRosel Lavina in a statement reported by ANTARA, Friday, February 13.
He said his party had conducted further investigations regarding reports of immoral acts committed by passengers on one of GoCar's fleets.
According to him, this firm step is important so that similar incidents do not recur, as well as ensuring that the Gojek ecosystem is always safe and free from immoral acts and various other forms of violations.
"Through this opportunity, we also appeal to mitradriver to be able to report violations through official channels, one of which is the help page on the Gojek Driver application," said Rosel.
In an emergency situation, he said, both driver and customer partners can use the emergency button on the application, which is directly connected to the Gojek Emergency Unit/Task Force, which is ready to respond 24 hours to provide assistance.
"Gojek is committed to providing a safe ecosystem for customers and mitradrivers. This is realized through a series of preventive steps and firm action against violators," said Rosel.
Police are investigating a case of alleged immoral acts by a young couple who boarded the online taxi in the Cipulir area, Kebayoran Lama, South Jakarta, on Tuesday (10/2) evening.
His party is still investigating to identify the couple, in coordination with the online taxi driver. Because the atmosphere at the location was dark, the identity of the perpetrator could not be determined.
Previously, a viral pair of passengers who allegedly committed immorality in an online taxi car. The driver also reprimanded the couple in his car.
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