JAKARTA - The Korean Consumer Protection Agency or Korea Consumer Agency (KCA) has taken firm action against telecommunications giant, SK Telecom. On Sunday, December 21, the agency announced an order to compensate users affected by the recent massive hacking incident.
This decision was taken following a class action lawsuit filed by 58 users who felt harmed by the company's weak data security system.
In a committee meeting held on Thursday, KCA decided that SK Telecom would pay compensation to each applicant of 100,000 won (about US$ 67 or equivalent to Rp. 1.1 million).
This form of compensation payment is not entirely cash, but a combination of cash points and discounts on mobile phone bills for affected customers.
Although the initial lawsuit only involved 58 people, KCA emphasized that it would urge the company to expand this compensation scheme to all victims. If implemented in full, the total cost that SK Telecom must bear is estimated to reach a fantastic figure, namely almost 2.3 trillion won (about Rp. 25 trillion).
This step is considered a stern warning for corporations in South Korea to be more serious about protecting customer personal data.
Previously, in August 2025, the largest mobile operator in the Ginseng Country was fined 134 billion won by local authorities. The sanction was given after SK Telecom suffered a serious cyber security breach this year.
The incident caused a huge leak of personal data, affecting more than 20 million users of their services. This case is one of the largest data breaches in South Korean telecommunications history.
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