Mitra Jambi Hospital: We Never Reject Elderly BPJS Fire Victims

Director of Mitra Jambi Hospital Rachmad Yusuf in Jambi, Wednesday (11/6/2025) ANTARA/HO/Melly Andani

Mitra Jambi Hospital (RS) management denied allegations that his party rejected an elderly patient (elderly) who was a fire victim for using BPJS Health and a Healthy Indonesia Card (KIS).

Director of Mitra Jambi Hospital, Rachmad Yusuf, emphasized that the hospital always accepts BPJS and non-BPJS user patients, and in this case, the patient administration process has been carried out upon arrival.

"There was no rejection from the hospital. The patient had been treated, and at that time the officer had also received an ID card from the family and registered the patient," said Rachmad in a written statement received, Antara, Wednesday, June 11.

Patient on behalf of Nurbaiti, a resident of Jalan Guru Muchtar, RT 14, Jelutung District, Jambi City, entered the Emergency Installation (IGD) of Mitra Jambi Hospital on Saturday, May 31, 2025 at 11.43 WIB.

He suffered burns to his hands and legs, as well as injuries to his left knee after the kitchen of his house caught fire. Nurbaiti was escorted by ambulance from the Handil Gardens Health Center, and immediately received initial treatment by medical personnel.

The wound was immediately cleaned and covered. Because the patient's knee was swollen, we suggested an X-ray. But he refused because he was afraid, then asked to go home to be massaged," explained Rachmad.

Rachmad emphasized that the decision to return home came from the patient and his family, not because of the rejection from medical personnel.

"This is purely a patient request. No doctor or nurse has refused, because the initial action has been given," he said.

Rachmad also added that when the patient wanted to go home, the hospital ambulance was not available, so the family chose to use online transportation services to take Nurbaiti home.

"We helped communicate too. Because at that time the ambulance was not on standby, so the family asked for help to order online motorcycle taxis," he said.

The management of Mitra Jambi Hospital hopes that this clarification can straighten out developing information and avoid misunderstandings in the community regarding services to BPJS patients.

"We remain committed to providing the best service to all patients without distinguishing the status of health insurance," concluded Rachmad.