BI Kepri Clarifies Residents Are Rejected To Exchange 8 Kilograms Of Metal Money

The Bank Indonesia Kepri press conference is related to clarification regarding the refusal to exchange coins. BETWEEN ANTARA/Jessica

BATAM - Bank Indonesia (BI) Riau Islands clarified that the employee at the central bank allegedly refused residents who wanted to exchange coins.

Acting Head of BI Riau Islands Representative Husni Naparin said the refusal was not BI's policy, but the officer concerned gave directions regarding the procedures for exchanging coins.

BI officers emphasized that they had never asked residents to throw away coins and the exchange procedure had been informed through the BI application.

"We are committed to providing denominations for the community. Exchange of coins can be done at the BI office, on Mondays and Thursdays, while the residents arrive on Wednesday," said Husni as quoted by ANTARA, Friday, December 13.

He conveyed that the public could order to exchange coins through mobile cash or register in the PINTAR application or other ordering methods announced by BI.

"Information on the schedule, location, and method of ordering to exchange BI Mobile Cash money can be accessed through the PINTAR application, or can contact the BI contact center to talk to @bi.go.id and/or the nearest BI representative office," he said.

That way, the public is advised to understand the procedure for exchanging coins and following the instructions given by BI officers.

Previously, a video recording showing a man angry with an employee suspected of being from Bank Indonesia went viral on social media.

In the video uploaded by Yusril_Koto's account, the man looks angry because he was refused when he wanted to exchange 8 kilograms of coins.

In the recording too, the man claims a BI employee told him to throw away the coins he was carrying, even though the money was still legal to exchange.

This incident allegedly occurred in front of the BI Kepri office, where the man shouted at the BI security and employees who met him.

"We brought 8 kilos of coins, this is still worth it, this is what we told us to throw away. People, you know, this is BI, we are emotional, you know. There are 8 kilos, they are told to throw it away with him. 8 kilos of coins are still valid, they are told to throw it away," the man said in the video.

Then, an officer in black shirt approached the man and explained that only damaged coins could be exchanged.

However, the man still did not accept it and emphasized that the employee should provide information in a better way.

"Should provide good information, sir, don't tell them to throw it away," said the man.