There Is A Report Application For Gus Men, Hajj Pilgrims Can Now Immediately Report Problems

Illustration. (Pexels/Sulmoha)

In order to facilitate services for Indonesian pilgrims, the Ministry of Religion (Kemenag) launched a complaint application or reporting of problems experienced or found during the pilgrimage procession, both in Medina and Mecca.

This application called http://bit.ly/jemaah-lapor-gusmen will be monitored directly by the Minister of Religion (Menag) Yaqut Cholil Qoumas.

"Congregants can report if there is a problem, in online form. Later the report can be read directly on the dashboard. So it is known where the point of the problem is to find a solution next," said Expert Minister of Religion Mahmud Syabelut, in the Madinah Working Area, Saturday (10/6).

The Saudi Arabia Hajj Organizing and Monitoring and Evaluation Team (PPIH) explained that there was a report via the application, said Syabelut, it was hoped that it would make it easier for the congregation because it was online and filled out a number of questions and filled in the reporting bio.

Syabelut said Gus Men, Yaqut Cholil Qoumas' nickname, had emphasized to the pilgrims not to hesitate to report to the Hajj officers if they found a problem.

"So the congregation does not need to worry that the report will not be responded to. Later when it is handled, we will WhatsApp because the complaint channel contains the reporter's telephone number," he said, quoted by ANTARA, Saturday, June 10.

If the report is not handled, said Mahmud Syabulut, his party will summon parties related to the matter.

"If it has not been handled, we will call it like last year. Initially, the congregation reported fear but in the end it could be resolved," he said.

In fact, on his part, he gave a reward or award of 100 riyals to the prospective hajj.

"If it is the congregation who reports the problem, it turns out that it is not in the sector report, it means genuinee. We give awards," he said.

Mahmud Syhitahut added that all reports that enter the complaint channel will be sorted first.

"We will see which priority will be addressed immediately," he concluded.