Complaint of Illegal Parking Leads to Alleged AI, DKI Provincial Government Hands Down

JAKARTA - The DKI Jakarta Provincial Government responded to the findings of the use of artificial intelligence (AI) in evidence of follow-up community complaints on the JAKI (Jakarta Kini) platform that went viral on social media.

This complaint was submitted on the social media Threads. Where, residents suspect that the follow-up report at JAKI by officers was conveyed through a photo of handling illegal parking that was edited using AI features.

Head of the DKI Jakarta Communication, Informatics, and Statistics Office (Diskominfotik), Budi Awaluddin, is aware that this case tarnishes the efforts of public services that have been built through the digital complaint system. The Provincial Government emphasizes the integrity of every follow-up process cannot be negotiated.

"We deeply regret this incident because it tarnishes the good name and performance of officers in the field who have worked with high dedication and responsiveness," Budi told reporters, Monday, April 6.

The DKI Provincial Government also opened a public participation space to participate in monitoring the results of the follow-up report. Citizens are asked not only to report, but also to check the response given by the government.

"We urge the public to continue to report problems in their area. We also greatly appreciate it when the public also checks the follow-up results and provides input for future improvements," said Budi.

Now, Budi said his party had coordinated with the Government Bureau, which plays a role as the final validator in the process.

"The Government Bureau acknowledges the error in the validation process. So far, there has never been any evidence of follow-up complaints using AI-engineered photos," said Budi.

From January to March 2026, the number of public complaints that entered the DKI Provincial Government was recorded at 62,571 reports. Complaints were received through various channels, including the JAKI application and the integrated community rapid response system (CRM).

Every month, there are an average of around 20,857 reports that must be followed up by OPD and BUMD, before being verified by the Government Bureau. The high volume of complaints is considered a challenge in ensuring the validity of evidence of follow-up in the field.

"With the very large number of complaints, Diskominfotik will help the Government Bureau to identify evidence of follow-up that potentially uses AI, so that the verification process is more accurate and accountable," said Budi.

As a corrective measure, the DKI Provincial Government has prepared a number of actions. Kalisari Village will be given a written warning letter after it is indicated that it has falsified evidence of follow-up complaints.

Complaints related to this will also be re-entered and then directed to the Transportation Office as the authority handling parking affairs.

In addition, the Regional Secretary will issue a circular prohibiting the use of AI in the presentation of evidence of follow-up complaints. This rule also serves as a reminder to all OPDs and BUMD to complete citizen reports correctly.

Previously, the Threads @seinsh social media account complained about reports of illegal parking in residential areas. Where, the person concerned has reported to the village level but has not been followed up. When he reported through the JAKI application, the officer had attached a photo of the follow-up handling. However, it is suspected that the photo was made with AI technology.

"How do you handle the problem of illegal parking on the street of the village? The residents protested directly to the perpetrator, it didn't work, it was reported to the village level, it wasn't finished, and try to report through the fake evidence of the AI (attached)," said the account @seinsh.