Xiaomi Indonesia Presents Purnajual Services With The Best Facilities

JAKARTA - Xiaomi Indonesia affirms its long-term commitment to provide the best experience to all users, by providing comprehensive after-sales services.

Some of the full-sale services provided by Xiaomi to provide more peace and comfort to users, among others:

New Replacement Unit & Guarantee: If repairs take more than 10 working days, Xiaomi will provide a new replacement unit as a form of our commitment to customer satisfaction, as long as it is still in a warranty period.

WhatsApp Hotline Support: To provide assistance whenever necessary, Xiaomi also provides the available Hotline until 8 pm, as well as WhatsApp which operates until 12 pm. Through this channel, users can consult directly regarding device constraints, guarantees, or other repair needs

Wide and Easy Service Networks: With more than 300 official service points throughout Indonesia, Xiaomi ensures that each user can easily access official repair services.

In addition, Xiaomi also provides place repair services (On-Site TV Repair) for Xiaomi TV products and some Xiaomi household products such as washing machines, air conditioning and refrigerators, allowing users to enjoy repair services without having to take the device to the service center.

Product Guarantee and Unit Replacement: For flagship products (such as Xiaomi 15 Ultra) users get warranty for up to 24 months, and TV screen panels are protected for up to 36 months.

In addition, if a production defect is found in the first 15 days of purchase, the unit will be replaced immediately without repairs.

Xiaomi Indonesia provides a variety of communication channels to make it easier for customers to get help, including:

"All of this we do so that every experience with Xiaomi products feels safe, comfortable, and free to worry," said Andi Renreng, Marketing Director of Xiaomi Indonesia.