Increase Service Standards, RMA Holds National Ford Skill Competition

JAKARTA - Ford RMA Indonesia organizes the 2025 Ford National Skill Competition, in order to prioritize the quality of excellent, professional, and reliable sales service.

Carrying the theme 'Deliver World Class Customer Experience', this competition is a tangible manifestation of Ford' dedication to customer satisfaction in Indonesia.

The 2025 Ford National Skill Competition is part of the Blue Oval Days series, which marks the celebration of the 25th trip of Ford RMA Indonesia in the country. This competition is also a real manifestation of Ford RMA Indonesia's commitment to improving the quality of human resources (HR) throughout its official dealer network.

Regional Director of RMA Indonesia, Roelof Lamberts, said that this event is a form of our sincere appreciation to service providers and Indonesian automotive technicians who have worked hard to ensure that customer vehicles are always in top condition.

"In addition to showing skills, we hope that this competition will be an encouragement for service providers and technicians to continue to learn and improve their skills and professionalism, in order to achieve world-class service standards," he said, in an official statement, Wednesday, November 19.

The Ford National Skill Competition 2025 went through a gradual and rigorous selection process to filter out the best talent on the Ford network. The competition started with screening of 104 technicians and 34 service providers from Ford's entire official dealer network.

The selection process leaves 74 technicians and 17 service providers who show qualified abilities. Finally, 4 technicians were selected and the 4 best service providers who were entitled to qualify for the top round.

The final round of the competition has been successfully held on Sunday, November 16, 2025, at the Ford Dealer for Auto Kencana Creation, Mampang, Jakarta. In this round, finalists were tested through a case study of real service simulations, both in technical diagnosis and interaction with customers, to ensure their ability to deal with problems in the field professionally and efficiently.

"Ford continues to strive to provide the best service to customers, in line with our vision and mission to realize the experience of world-class customers," concluded Roelof.