Chubb Life Indonesia Strengthens Customer Service Infrastructure

PT Chubb Life Insurance Indonesia continues to strengthen its position in the national insurance industry by opening Chubb Life Care, a customer service center (Customer Service Walk-In) in Setiabudi Atrium, Kuningan, South Jakarta.

President Director of Chubb Life Indonesia Kumaran Chinan stated that this step not only strengthens the company's commitment to customer service, but is also part of a strategy to increase operational efficiency and competitiveness in the national life insurance industry.

Meanwhile, this Customer Service Walk-In Chubb Life Indonesia allows customers to file claims, know policy information, and access various other services directly.

Kumaran said that the opening of this facility is an important milestone in the company's mission to improve convenience and affordability of services.

"This new facility is more than just the location of this customer service is proof of our commitment to provide a different and better insurance experience," he said in his statement, Friday, October 17.

Furthermore, he added that Chubb Life Indonesia is also expanding access to digital services by providing various technology-based self-service options.

"Chubb Life Indonesia provides services according to customer needs in a new location with a more modern and comfortable atmosphere for customers, we redefine the true meaning of caring for customers," he said.

In addition to walking-in customer services, he added that Chubb Life Indonesia also provides the available self-service option 24/7, this facility is to ensure Customers can access information anytime and wherever they need it.

Kumaran said this digital solution includes WhatsApp with the virtual assistant and Customer Corner features, a comprehensive self-service digital platform that makes it easier for customers to obtain information related to claims, payments, policy details, product information, and other important customer services.

"This platform focuses on making it easier for customers to contact and interact with Chubb Life Indonesia so that they can easily and quickly get the information they need," he said.