One Year InJourney Airports: Airport Transformation To International Award Bags

Exactly a year after the birth of PT Angkasa Pura Indonesia or InJourney Airports, the faces of airports in the country began to change significantly. Various international awards were also successfully obtained.

The big transformations carried out through the merger of PT Angkasa Pura I (AP I) and PT Angkasa Pura II (AP II) have now produced tangible results, airports are more organized, capacity is increasing, and various facilities are also increasing.

President Director of InJourney, Maya Watono said that along with the formation of InJourney Airports, various things accompanied her journey, ranging from expectations, vision and mission, targets, to challenges that must be faced.

"Everything must be passed to realize our mission, to become a liaison for the world and to become the face of the proud nation of Indonesia," he said through an official statement, Thursday, September 18.

Maya said InJourney Airports is here with a vision to become a world-class airport operator that connects global travelers with Indonesian specialties.

"The airport is not only the entrance and exit, but also the first and last face of Indonesia in the eyes of the world. Therefore, InJourney Airports builds its role through three main objectives, namely as a value creator, face and pride of Indonesia, and agent of development," said Maya.

As a value creator, continued Maya, the airport is managed to create sustainable added value for all stakeholders, encourage economic growth, and open up new business opportunities and jobs.

As a face and pride of Indonesia, airports are expected to become a modern storefront of the nation that reflects Indonesia's beauty, culture and pride in front of global tourists. Meanwhile, as an agent of development, InJourney Airports is here to strengthen connectivity, develop tourism and ensure that economic benefits can be felt directly by the community," he said.

With this vision, continued Maya, InJourney carried out a fundamental transformation at InJourney Airports through three main pillars, namely Premises, Process, and People. In the Premises aspect, it is carried out by improving the quality of airport infrastructure which focuses on customer experience.

"Meanwhile, the Process aspect is carried out by improving ecosystem-based airport operations with driven decision progress data. People's aspects are carried out with increasing human resources with value, attitude, mindsets, and customer-based competencies based on global standards," he explained.

Soetta Airport And Ngurah Rai Bali Become Pilot Projects

Maya said that two large airports became pilot projects for airport transformation, namely Soekarno-Hatta International Airport (Cengkareng) and I Gusti Ngurah Rai International Airport (Denpasar).

Transformation at Soekarno-Hatta Airport is carried out at Terminal 1C, Terminal 2F, Terminal 3.

After the revitalization, Terminal 1C, which has been operating starting August 22, 2025, can now serve 9 million visitors, from previously only 3 million visitors per year.

Not only that, Terminal 1C now appears with a new interior that combines the modernity and wisdom of the archipelago culture.

The Terminal 3 has a new face with a tropical forest concept.

Soekarno-Hatta Airport has now also presented Terminal 2F for Hajj and Umrah services.

Later, continued Maya, the terminal can serve up to 6 million pilgrims per year.

The presence of the 2F Hajj and Umrah Special Terminal also supports the government's commitment to provide the best service to pilgrims.

"Meanwhile, Terminal 3 comes with a fresh appearance with the presence of a new face with a tropical and modern forest concept. Terminal 3 also experienced beautification, facility improvement, and the application of the latest technology for service improvement," he explained.

Menurut Maya, transformasi yang dilakukan berdampak pada peningkatan kapasitas total Bandara Soekarno-Hatta menjadi 95 juta penumpang/tahun dari sebelumnya 86 juta penumpang per tahun.

“Bandara I Gusti Ngurah Rai yang juga telah dilakukan revitalisasi, kini tampil lebih segar. Kapasitas bandara pun sudah meningkat menjadi 32 juta penumpang per tahun, dari sebelumnya hanya 24 juta penumpang,” katanya.

Maya bilang, Bandara Ngurah Rai kini dilengkapi dengan bangunan jembatan penyeberangan orang (JPO) yang estetis dan megah untuk menghubungkan gedung terminal dengan gedung parkir kendaraan bermotor.

Di area bangunan JPO terdapat titik penjemputan yang didesain sangat nyaman.

“Terminal penumpang juga ditata ulang dan dipercantik dengan menambahkan nuansa hijau dan corak arsitek khas Bali,” ujarnya.

Dalam melakukan transformasi, sambung Maya, InJourney tidak hanya berfokus pada infrastruktur dan layanan, akan tetapi juga menghadirkan nilai serta pengalaman yang autentik di setiap sudut bandara.

“Kami ingin setiap perjalanan melalui bandara menjadi pengalaman yang berkesan, bukan sekadar proses transit,” kata Maya.

Maya bilang, salah satu wujud nyata dari komitmen ini adalah dengan mengangkat nilai dan kekayaan budaya Indonesia ke dalam desain, ruang publik, dan pengalaman pelanggan.

Misalnya, kehadiran Indonesia Pavilion dan Exhibition Nusantara di area terminal keberangkatan Bandara Soekarno-Hatta, maupun sentuhan budaya lokal yang ditampilkan di Bandara I Gusti Ngurah Rai, Bali.

Proses transformasi bandara yang dilakukan InJourney berbuah manis. InJourney Airports kini telah melayani 160 juta penumpang dan menjadi salah satu operator bandara terbesar di dunia dengan 37 bandara yang dikelola.

Per Agustus 2025, konektivitas mencapai 475 rute penerbangan, 357 rute domestik dan 118 rute internasional.

Sejumlah penghargaan berhasil diperoleh, di antaranya 27 penghargaan bergengsi di ajang Airports Service Quality (ASQ) Awards 2024 yang resmi diberikan Airport Council International (ACI) pada 10 September 2025 atas customer experience terbaik di 10 bandara.

Sementara Bandara Soekarno-Hatta dan I Gusti Ngurah Rai meraih peningkatan peringkat internasional di Skytrax World Airport Awards 2025.

“Transformasi dan capaian yang telah kami raih tidak lepas dari semangat gotong royong serta dukungan penuh masyarakat Indonesia. Untuk itu, kami menyampaikan apresiasi dan terima kasih setulusnya, seraya berkomitmen untuk terus menghadirkan layanan terbaik demi kebanggaan bersama,” tuturnya.

According to Maya, the transformation carried out had an impact on increasing the total capacity of Soekarno-Hatta Airport to 95 million passengers/year from the previous 86 million passengers per year.

"I Gusti Ngurah Rai Airport, which has also been revitalized, is now appearing fresher. Airport capacity has also increased to 32 million passengers per year, from the previous 24 million passengers," he said.

Maya said, Ngurah Rai Airport is now equipped with an aesthetic and magnificent pedestrian bridge (JPO) building to connect the terminal building with the motor vehicle parking building.

In the JPO building area, there is a pick-up point that is designed very comfortably.

"The passenger terminal is also reorganized and beautified by adding a green feel and a distinctive Balinese architect style," he said.

In carrying out the transformation, continued Maya, InJourney does not only focus on infrastructure and services, but also provides authentic value and experience in every corner of the airport.

"We want every trip through the airport to be a memorable experience, not just a transit process," Maya said.

Maya said, one of the tangible manifestations of this commitment is to raise the value and wealth of Indonesian culture into the design, public space, and customer experience.

For example, the presence of Indonesia Pavilion and Exhibition Nusantara in the terminal area of Soekarno-Hatta Airport departure, as well as the touch of local culture displayed at I Gusti Ngurah Rai Airport, Bali.

The airport transformation process carried out by InJourney bore fruit. InJourney Airports has now served 160 million passengers and is one of the largest airport operators in the world with 37 airports managed.

As of August 2025, connectivity reached 475 flight routes, 357 domestic routes and 118 international routes.

A number of awards were successfully obtained, including 27 prestigious awards at the Airports Service Quality (ASQ) Awards 2024 which were officially awarded by the Airport Council International (ACI) on September 10, 2025 for the best customer experience at 10 airports.

Meanwhile, Soekarno-Hatta and I Gusti Ngurah Rai Airports achieved an increase in international rankings at the 2025 Skytrax World Airport Awards.

"The transformation and achievements that we have achieved cannot be separated from the spirit of mutual cooperation and the full support of the Indonesian people. For that, we express our appreciation and gratitude sincerely, while committed to continuing to provide the best service for the sake of mutual pride," he said.