Bank DKI Customers Complain That Interbank Transfer Via BI-Fast Is Not Available

JAKARTA - The disruption of interbank transfer services to the JakOne Mobile Bank DKI application has not been fully normal. Gradually, Bank DKI has started to reopen interbank transfer services on the online real time (RTOL) scheme.

However, interbank transfer services through BI-fast have yet to be used. This is what Bank DKI customers have complained about. One of them is an employee named Geri.

"Until now, I haven't been able to use BI-Fast. I usually use BI-Fast, it's cheaper because it's Geri on Tuesday, May 20.

Geri admitted that there was no interbank transfer service available via BI-fast, resulting in him having to spend more than the imposition of administrative costs. This is because the admin fee through BI-fast is only charged IDR 2,500, while the cost through RTOL reaches IDR 6,500 per transfer.

"(Transfer via RTOL) alone is more than double more expensive. It's also hard if you transfer many times," he explained.

Geri also hopes that Bank DKI management can immediately resolve service disruptions until they fully recover. Given that there have been reshuffles of a number of new directors' positions after service disruptions.

Previously, Bank DKI President Director Agus H. Widodo announced that interbank transfer services through the online real time (RTOL) scheme in the JakOne Mobile application had returned to normal and could be used by customers.

"Apart from JakOne Mobile, interbank transfer transactions can also be carried out through the available Bank DKI ATM network 24 hours," Agus told reporters, Tuesday, April 6.

However, Agus admitted that there are still services that cannot be used during the system recovery process that is still ongoing today.

"The interbank transfer service through the BI Fast scheme through the JakOne Mobile application is still in the process of further coordination with the regulator," he said.

Agus apologized for the inconvenience experienced by customers during the recovery process of the system. He emphasized that the recovery process was carried out thoroughly and carefully by prioritizing customer safety and comfort, so that it was carried out in stages.

During the recovery period, data confidentiality and security, and customer funds are maintained and customer funds do not experience a reduction.

"We understand that this system maintenance activity has caused inconvenience to some customers. However, this is part of our commitment to continue to improve the comfort, security, and reliability of Bank DKI digital services," said Agus.